Review Time
Every time I've placed an order, it has arrived on time and in excellent condition. While it may not be the least expensive option, the durability and quality make it worth it. Plus, the variety of sports and protection dogs available is impressive. I appreciate the constant updates via email from order confirmation to delivery. Great job to the entire team!
Every time I place an order, it arrives on time and maintains high quality. While it may not always be the cheapest option, the durability and excellent selection of sports and protection gear make it worthwhile. The updates via email from order to delivery are a nice touch. Well done to the team!
This was my first experience with the service, and after searching for a sturdy leather half-check collar, I chose to purchase here. The entire process was smooth—from ordering to delivery. I received timely updates from the courier regarding my order status, and I appreciated the option to adjust the delivery location if needed. My package was delivered securely, and I am thrilled with the collar's quality and fit for my dog. I would definitely return for future purchases. Thank you for the outstanding service!
My dog trainer suggested I buy two items from the service, but I mistakenly ordered them separately. The team was fantastic and combined the orders, only charging me once for shipping despite my two payments. They even arrived earlier than expected! Excellent customer support. Both items matched the descriptions perfectly, and my dog loves the bite toy. The long line also appears to be of great quality, ready for training.
I visited the shop years ago and was impressed by the variety, especially for my working dog trained with an e-collar. Now that I've moved away, I needed an upgrade for my e-collar cover. I received the new one with a buckle, and it’s both stylish and high-quality! Thank you for the quick shipping! I wish there were more locations or cheaper shipping options, but overall, the service is top-notch. I appreciate the swift responses to my queries.
I don't understand the negative reviews. I've been using this service for my working dogs, and every order has arrived on time and as described. My experiences with customer support have always been positive, with knowledgeable representatives ready to assist. I encountered a minor delay due to courier issues, but I received updates promptly and couldn't be happier with my purchases. If you're looking for quality tools for working breeds, look no further!
I had a frustrating experience with customer service. The item I received was incorrect, and I faced delays waiting for collection without any apology. The focus seemed to be on retrieving the wrong item rather than sending out what I originally ordered. Overall, my interaction was unsatisfactory, and I would caution others.
I had a very disappointing experience with customer service. I paid for next-day delivery, but my item arrived three days late. I reached out for a refund on the shipping fee due to the delay but received no response. I would advise others to be cautious, especially when paying for expedited shipping.
If I could give zero stars, I would. After purchasing an e-collar, my dog suffered burns despite following usage guidelines. I contacted the service, and they initially offered to refund me and cover vet bills after testing the collar. However, after I provided the vet report confirming the injuries, they dismissed it and refused to take responsibility. I am appalled by their lack of compassion and support. E-collars should come with clear warnings, and I urge others to be cautious.
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VonWolf K9 Equipment has been trading for over a decade supplying tried and tested K9 equipment to the MoD, Police and Sports Dog World, we stock a vast range of equipment from Bite Suits to Dog Bowls. We are ourselves active in competitive IPO and regularly train along side the MoD and Police.
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