vuelio.com

2.3
2.3 Based on 46 reviews

We help organisations make their story matter by providing monitoring, insight, engagement and evaluation tools for politics, editorial & social media....

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Average Rating

2.3

/
5

46 Reviews

5 Star
32%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
68%

Filtered Reviews

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Review Time

A great onboarding and training process…

A great onboarding and training process was a huge help in moving our media reporting over to the Vuelio platform.

5
Date of experience: Nov 30, 2023
Tim Reed
Clunky product which looks like it was…

Clunky product which looks like it was built in 1995. Zero investment into new features. Poor account management - only interested in making it difficult to cancel. Avoid!

1
Date of experience: Nov 22, 2023
Clunky product which looks like it was…

Clunky product which looks like it was built in 1995. Zero investment into new features. Poor account management - only interested in making it difficult to cancel. Avoid!

1
Date of experience: Nov 22, 2023
Becky
Great support received from Sergio

Great support received from Sergio. I'm new to Vuelio and the support I've received so far has been brilliant. The platform is user friendly and can be configured to suit my reporting needs. I have a lot to learn about the system but am confident that with the help of Sergio, his colleagues and the help function I will be using the platform to its full potential in the not too distant future!

5
Date of experience: Nov 09, 2023
Great support received from Sergio

Great support received from Sergio. I'm new to Vuelio and the support I've received so far has been brilliant. The platform is user friendly and can be configured to suit my reporting needs. I have a lot to learn about the system but am confident that with the help of Sergio, his colleagues and the help function I will be using the platform to its full potential in the not too distant future!

5
Date of experience: Nov 09, 2023
Kelvin C.
Auto renewal - unprofessional and underhand

We have been stung again on the auto-renewal process as with other reviews. This process isn't set out in the contract and to me is extremely underhand. We are now stuck with the platform for a further 12 months and I've emailed to tell them that we wish to cancel before the next auto-renewal. An awful way to treat customers/clients and will never use Vuelio again!

1
Date of experience: Nov 01, 2023
Gerald Coleman
Auto renewal - unprofessional and underhand

We have been stung again on the auto-renewal process as with other reviews. This process isn't set out in the contract and to me is extremely underhand. We are now stuck with the platform for a further 12 months and I've emailed to tell them that we wish to cancel before the next auto-renewal. An awful way to treat customers/clients and will never use Vuelio again!

1
Date of experience: Nov 01, 2023
Whitney T.
Great problem-solving from Vuelio

They provided a great service to rectify quite a bad mistake I made.

5
Date of experience: Oct 31, 2023
Alyson Ross
Great problem-solving from Vuelio

They provided a great service to rectify quite a bad mistake I made.

5
Date of experience: Oct 31, 2023
CB48
Bethan at Vuelio is always so very…

Bethan at Vuelio is always so very helpful, fast efficient and always willing to help with any problems that may arise.

5
Date of experience: Oct 30, 2023

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Business Details

  • We help organisations make their story matter by providing monitoring, insight, engagement and evaluation tools for politics, editorial & social media.

  • language https://vuelio.com

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