Review Time
Caught out by a ridiculous AUTO-RENEWAL trap where the company has decided I owe them £2,000 for a service I don't use, don't want and haven't used for over six months. Tried to cancel before my contract ended but was told I needed to have done so three months earlier. Unethical, immoral and completely inhuman in their customer interface where treating micro-businesses is concerned. If zero stars were an option I wouldn't even give them that as I wouldn't want any other businesses staring financial hardship in the face because of their utter greed.
Been stung by the auto-renewal as others have mentioned. They don't care about their customers to treat them this way. Other media providers have a one month notice period which is clearly stated and we have always received a formal notice with a quote for the coming year. Vuelio trick their customers with small print and poor communication acting in bad faith, expecting a decision three months before renewal but not clearly telling customers this. It did not say this anywhere on the document I signed, no one told me this and I only found out via a tiny link to the terms and conditions document. I was happy with the service until this happened and would have stayed with Vuelio for a long time. Amazes me that it's worth losing a customer long term over money short term.
Been stung by the auto-renewal as others have mentioned. They don't care about their customers to treat them this way. Other media providers have a one month notice period which is clearly stated and we have always received a formal notice with a quote for the coming year. Vuelio trick their customers with small print and poor communication acting in bad faith, expecting a decision three months before renewal but not clearly telling customers this. It did not say this anywhere on the document I signed, no one told me this and I only found out via a tiny link to the terms and conditions document. I was happy with the service until this happened and would have stayed with Vuelio for a long time. Amazes me that it's worth losing a customer long term over money short term.
I keep getting irrelevant emails from PR agencies and I've just found out it's because I'm listed on Vuelio. Furious that they have added me to their database without my permission and I'm new getting spammed with all these emails.
I keep getting irrelevant emails from PR agencies and I've just found out it's because I'm listed on Vuelio. Furious that they have added me to their database without my permission and I'm new getting spammed with all these emails.
Unbelievable. We have just received a letter from a debt collection agency for a subscription we have never used. We told our account manager we don't wish to have the service anymore which has been ignored. We have NEVER used the service. Surely something needs to be done as they have now sent the debt to a debt collection agency. On the back of a global pandemic and trying to survive we have a company like Vuelio who are behaving like this in a disgusting manner. Surely there has to be someone who can take this company to task!!
Unbelievable. We have just received a letter from a debt collection agency for a subscription we have never used. We told our account manager we don't wish to have the service anymore which has been ignored. We have NEVER used the service. Surely something needs to be done as they have now sent the debt to a debt collection agency. On the back of a global pandemic and trying to survive we have a company like Vuelio who are behaving like this in a disgusting manner. Surely there has to be someone who can take this company to task!!
I have cancelled my service with them in writing months again today I received a SOA completely ignored . Customer service is horrendous too they try and do everything on the phone and ignore anything you put in writing run away if you can
I have cancelled my service with them in writing months again today I received a SOA completely ignored . Customer service is horrendous too they try and do everything on the phone and ignore anything you put in writing run away if you can
Exact same experience. Completely unethical auto renewals even after saying in writing I didn't want my contract to auto renew. Account manager at the time said he'd make a note of it because he couldn't adjust the contact and because he's now left they haven't held their word. Absolutely the worst customer service I've experienced to-date. Something radical needs to change otherwise they won't operate for much longer..
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