Review Time
I bought a dress on-line, nice material, good fit but the neckline didn’t sit quite right….so I wanted to return the dress and get a refund. Refund provided promptly without the need to return item so I donated the dress to the poor….great service thank you
Unbelievable Company Service. I bought the large size Chiffon wide kegs pants which were far to big for me and after asking about returning them for a smaller size I was told to donote them and that they would replace them for me free of charge. I have never experienced such caring service from any Company. Please buy from this Company for a worry free transaction.Adele Mackay
The service has been professional and at the same time human. I initially had a couple of questions after placing my order and the promp responses alleyed my concerns.My orders didn't suit. Receiving my money was sorted after a couple of emails.
I purchased a Ruffle Flutter Lace Maxi dress in Navy size L from VV Cloth. This is the first time I’ve ever purchased a dress on line. The dress arrived well packaged and promptly. I am so happy that the dress received was identical and correctly represented on their website. The colour is a true Navy and beautifully made. Unfortunately I chose the incorrect size. I got in touch with VVCLOTH customer service and within 24hrs Judy a representative of the company got in contact with me. To my surprise, she offered a replacement dress of the next size down at no charge with no need to return the original dress. Absolutely fantastic customer service. Great product, great customer service. Will be confidently using this VV Cloth company again.
The dresses were beautiful but were to short wasted or too large. Unfortunately, the return process was horrible. After many confusing emails I finally received my shipping label. I stood in line at the post office for at least 20 minutes only to find that the shipping label I printed would not scan. Neither did the original one on the email scan. Such a waste of time and I still have no refund or a corrected mailing label. I would not order from here again.
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