Review Time
Bought a dress online. I paid £6.99 for next day delivery with DPD.
It should have arrived today, it hasn't even left the warehouse. Asked for my delivery money back. I wanted to wear the dress tomorrow for a special occassion. Absolute joke.
I won't be ordering from them again.
I hope they go out of business considering how many bad reviews I've just seen on here.
Is it any wonder Shein are overtaking British run retail. So annoyed.
It is unbelievable that this service is still operating. I ordered two pairs of trousers, but due to the company's faulty system, I have yet to receive them. A refund was supposedly initiated at the beginning of October, which was two months ago, and I still haven't seen any money back. There is no way to reach a representative. Outrageous behavior.
Unfortunately, my experience mirrors that of many others. I returned items and received an email stating they were processing my refund over two weeks ago, but I still haven't seen it. The AI support seems unresponsive, and I can't get any answers through other channels. A human response would be greatly appreciated.
Having dealt with multiple brands under the same umbrella, I’ve decided to stop shopping from them. After ordering dresses, I had to return several due to sizing inconsistencies that didn’t align with online guides. Returning items has become overly complicated, requiring multiple shipments to different partners. One parcel is now missing, and despite having receipts, I can’t get any support. The return process is a hassle, and I won't be shopping here again.
If I could rate zero stars, I would. I ordered items for next-day delivery and am still waiting. I was told to check back after a specific date, which is too late. It's incredibly frustrating not being able to speak to a real person. This company used to be reliable, but I won’t be ordering from them again.
I received an order, but the items didn’t fit. When I tried to check my order history online, only older orders showed up. My attempts to reach out for help have only led to interactions with an AI bot. I can’t return the items because they don’t recognize my details, even though the payment has been processed. This situation is incredibly frustrating.
I will not be using this service again, which is disappointing as I previously enjoyed shopping with them. Returning items has proven impossible due to a lack of customer support. The returns portal does not recognize my order number, and I’ve received no response through other channels. I’m left with items I don’t want.
I ordered a top but received a skirt instead. Returning it cost me, and I struggled to get in touch with anyone for days. It took three weeks to receive a refund, and they are now ignoring my inquiries about the return postage. I would strongly advise against using this company, especially considering they used to have a good reputation.
I returned an item and received confirmation of its arrival, but weeks later, I still have not been refunded. I’ve sent multiple emails, only to be told that refunds may take longer than expected. My patience is wearing thin, and I’ve sought advice on how to escalate this issue legally, as I have not received the promised refund.
This company is frustrating to work with. I love their products but won’t order again. I need to return items, but the returns portal isn't functioning. Attempts to reach customer service lead me to an unhelpful AI bot, and I’m now at risk of losing a significant amount of money.
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