Review Time
My order was not received on the date as promised to make it worse you call them and their customer service is bad bad do not even sound like they want to help you as if they did not create the delay/problem. to top it off I eventually got to speak to a manager she sorted things fast to get the school bag delivered to me and the driver did not deliver at the address as promised by the manager I had to call to find out it was delivered at the school, a few days later I got the invoice to find out I paid more which could probably mean that they gave me a different bag than the one I paid for.
My order was not delivered as expected. Instead, I received several items that I did not order, and one of the items I actually wanted—a wall year planner—was different from what I had selected. I reached out multiple times via email and even spoke to a representative on the website, who promised to arrange delivery of the correct order and pick up the incorrect items. However, I am still waiting. Additionally, the items took over 11 days to arrive. I am very dissatisfied with the service and the slow response.
I initially thought the online agent was just a machine, but I was pleasantly surprised by their humility and effectiveness. After saving and modifying my online cart multiple times, the agent was always available to assist me. When I encountered issues with location settings and delivery options, including same-day delivery, they responded quickly. My delivery from a local store was accurate and efficient, with all items arriving in good condition, except for one that was out of stock. The agent again stepped in, providing me with the store's contact information and coordinating with the head office regarding my missing item.
I would give zero stars if it were possible. I placed an order for my children, and the pickup was scheduled for last week. They still haven't prepared my order, and school starts tomorrow. The chat support is equally disappointing, as the representative failed to respond to my inquiries despite several messages. Today, I will visit the store to retrieve my items by any means necessary.
My first time placing a school order through the service was a great experience, and I will definitely return. The process was very smooth. Although the delivery took longer than expected, the consultant quickly addressed my concerns and provided an update within minutes. He followed up after our chat, delivering on his promise. Thank you for a fantastic experience!
As a first-time customer placing a school order, I found the process to be effortless and smooth. Although delivery took a bit longer than advertised, I was reassured by the representative who contacted the store for an update within two minutes. He promised to follow up, and he did. Thank you for a wonderful experience!
I recently had an outstanding experience with the service, showcasing excellent support both online and in-store. The online representative was quick, clear, and highly professional, assisting me with product inquiries. The in-store team was welcoming and knowledgeable, helping me find exactly what I needed. It's rare to see such consistent high standards across both digital and physical channels. I highly recommend this service for their product range and excellent staff.
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