Review Time
Do not believe a word this company says. Customer service talks a good game but that's all it is, words. They offered to do a payment arrangement for me so I could keep more clothes than I would have been able to originally. THEY OFFERED. I waited weeks. Then they started trying to process my payment for full shipments. Each time I contacted customer service, I was assured that they were working on it and they would NOT continue trying to process my card for everything. They lied. And, even though my bank tried to block the transaction, and, even though they said they wouldn't keep trying, they processed for nearly $2k. After the dust settled, my credit score took a 30+ point hit and it cost me nearly another $200 in fees. And there were still charges for one other box that my bank did manage to block that they STILL kept trying to put through. I sent everything back and I finally got smart and changed the card on my account to something that would never have enough open for them to process a payment through. But they kept trying. And even after all of that, just to be rid of them, I actually, again, attempted to set up payments for what they THOUGHT I still owed them. But, nope. Instead they sent it to collections. Like I even care at this point given the damage they've already caused. You have been warned.UPDATE:Responding to their response. LIES. I have dozens of emails of apologies for processing payment when they were supposed to be setting up a payment plan. And even after all the problems they caused, and even after they NEVER figured out how to setup up the payment plan THEY offered, they then sent threatening emails about how I owe them money. They charged me thousands. I sent product back. I even had a $180 merchandise credit on my account and they STILL threatened me and then had the gall to send me to collections for more money than I could even possibly owe them. LIES. LIES. LIES.
I love to wear stylish clothing, and have little luck shopping in stores. There are so many different styles and fabrics available at Wantable. If you have an exchange for a different size they send it very quickly. If you are not satisfied with the clothing that you received, just send it back. It's a very easy process. If you have not yet tried Wantable, I highly recommend that you do.
I am leaving this review solely regarding their payment style. To describe it, you pay first, for the styling, then they send you the items, in the box, there is a paper that shows each item, and each of those item's price. You have a choice of sending certain items back or keeping them. The ones you keep, you pay for. (Be prepared to pay A LOT.)I wasn't expecting the price to be SO HIGH ($600 USD) for all items, so I asked for a payment plan which they agreed with, all was good until they charged me for all the items in one payment, totally disregarding our agreement. I've contacted them about it multiple times and they basically brushed it off, in lamen terms, saying "Sorry for the inconvenience and but sucks to suck."
The box that came was damaged and there was an article of clothing missing. I stated that numerous times at check out as I was returning everything anyway. I was still charged for the cheap item that was never in my possession. Even disputed it with my credit card. Terrible company with terrible customer service. Their clothing is cheap and not worth the price either. Never again
These people keep trying to charge me $284 for my box even though I sent everything back except for the free gift. The free gift was a gold bangle that’s barely big enough to fit around my wrist, it’d be more suitable for a child. Do not waste your time on this company. I can find better clothes from a thrift store.Update: This review is the only reason they “made it right”. I had been emailing them every time I received a charge, and this is the first time that I got this type of feedback. This response could have came from the very first time that I emailed y’all, and this review wouldn’t have to exist. The bag that you sent to return the items is too small to fit everything you sent to me in your medium sized box. If it burst open in transit then that is on your decision to send a bag so small. I believe this is intentional so that we feel pressure to keep items or to buy our own shipping supplies. This is a ridiculous thing for your company to do. I will absolutely not be making any purchases from you in the future.
Wantable does not easily provide a Customer Service Number to Customers dispute errors.It is difficult to cancel subscriptions as well. When you send an email you get an automated response and no follow up to resolve issues.They do send out orders promptly although most items are overpriced but still medium bc quality.
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Wantable is a next-generation fashion brand giving customers access to high-quality products created and curated by our team of expert merchants and stylists. We deliver unrivaled customer experiences through our proprietary technology and platforms that allow customers to shop on their own or with the help of a stylist, and to try before they buy from the comfort of their own homes. Wantable was founded in 2012 with the belief that when you look good, you feel good, and has been fueling self-confidence in customers ever since.See more
