Review Time
Steve was excellent, difficult boiler repair completed quickly and efficiently, very professional overall impression throughout. Great experience would happily recommend company
Like a previous review I cannot comment on the work because after 4 appointments made the plumber once again this morning didn't turn up. First excuse two weeks ago the plumber was ill, ok I accepted this. Second excuse, the radiator hadn't arrived. Third excuse the plumber was ill again. We were then going away for the weekend and wanted it sorted before going so the company offered us an plumber calling at 7am to do the job before we left, we turned this offer of an appointment down incase the job wasn't completed in time for us leaving. So an appointment was made for 9am this morning. My husband has just received a phone call to say they weren't coming again because the radiator hasn't arrived. My question to Warmserve, how could you have come on the last two cancelled appointments when you haven't got the radiator? We have now cancelled the job & will contact another company. We had issues with this company previously but we thought we would give them another chance after the last issue was resolved. They won't get another chance.
The company came as agreed with the insurance broker. They gave the added service of a pre-attendance telephone call for 30 minutes warning. Lloyd was pleasant helpful. He did the job with expedience and cleared up after himself. He wasted no time but was friendly.
Unable to write a review about work carried out because the Engineer did not turn up for the appointment to inspect Boiler.Simple phone call to say he was delayed would have solved a poor experience and a disgruntled Customer.Staff in the Office are effcient though.
Been using this company now for 15 years! Telephone staff are just great, Lynn has always turned up to fix the boiler, and is always on time, and very professional, nothing is too much trouble, if you want first class gas or electric work done, these are the ones, i cant recommend them enough!
Excellent from initial contact to arrange boiler service to meeting the lovely helpful engineer Steve Read to the payment and payment confirmation.Dayna was very helpful approachable and efficient. A lovely lady with 1st class customer service skills and extremely helpful.Steve Read the engineer was punctual, informative, respectful to our property and really friendly. Basically a really lovely gentleman. We have been so impressed that we have decided to sign up to their monthly plan.I highly recommend Warmserve as they are reliable, knowledgeable, friendly and efficient.Lovely to deal with a genuine reliable company. Excellent price too! Thank you Warmserve. Have the best warmest Christmas xx
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