Review Time
I purchased a watch that had a battery problem upon arrival. The company assured me they would cover the cost of a new battery, and the repair shop verified that the product was authentic and that this is a typical issue with watches that have been stored for a while. I am very pleased with the customer service team, who were attentive and supportive throughout the entire process. I'm also satisfied with the watch's quality and its price.
I bought a watch that had a battery issue when it arrived. The company offered to cover the cost of a new battery, and the repair shop confirmed the product was authentic and that this was a common issue with watches stored for a while. I'm very pleased with the customer service team, who were attentive and supportive throughout. I'm also satisfied with the watch's quality and the price.
I was initially drawn in by the price, which was a significant saving compared to other online retailers. The service was outstanding, with the watch arriving the next day, well-packaged and in perfect condition—crucial for a gift. I don't frequently buy watches, but if I do, this company will be my first choice.
We ordered a watch for our daughter's birthday, but the UK site was out of stock, so it was supposedly shipped from abroad. Even though we were told it would arrive by tomorrow, the tracking shows it hasn't even been received yet. I doubt it will arrive on time. We've reached out for updates but just received the same response repeatedly. Just a heads-up about delivery timelines...
The quality is great for the price. The company was very accommodating when I asked to exchange the watch for a different one. There were no issues, and I received the watch with good communication. I would recommend both the watch and the seller.
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WATCH & WATCH, supported by a holding company active in the watch industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury timepieces, WATCH & WATCH operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the watch sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.See more
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