Review Time
My wife bought a dress through a platform, but after trying it on and not liking it, she returned it the next day. We received an email stating that a refund would not be issued due to severe damage. The photos they provided showed red lipstick on the bottom, which is confusing since she doesn’t wear red lipstick, along with several holes in the dress. I advise against using this service; it feels like a scam.
My wife ordered a dress through a platform, but after trying it on, she decided to return it the next day. We received an email stating that a refund would not be processed due to severe damage. The photos they sent showed what appeared to be red lipstick on the bottom, which is confusing since she doesn't wear red lipstick, along with multiple holes in the dress. This service seems untrustworthy; I recommend avoiding it.
I bought a trouser suit for my wife, but the trousers were too short. I initiated the return process and attempted to get a returns label via messaging. The automated system couldn't assist and told me to wait for a team member. After four days and many messages from me, I’m still stuck. I regret not checking reviews for this service before purchasing through the platform! I’ve now filed a dispute to seek help. STAY AWAY FROM THIS SERVICE!
I regret not checking reviews before placing my order. Like others, I was denied a refund for a dress I returned immediately, as they claimed it had hair on it. They sent me three photos showing the same strand of hair that doesn't match my hair color. It's absurd. I’ve filed a formal complaint and will pursue other avenues if this isn’t resolved.
Avoid this service! I wish I had read the reviews before purchasing two trouser suits through a partner platform. I returned them right away, and a month later, after the platform followed up for a refund, they claimed one item didn’t have a security tag and would only refund one suit. I wouldn’t have worn such poor quality items. They are dishonest and should be ashamed of their business practices.
Do not engage with this company. I bought a dress through a platform and tried it on, but the sequins caused a rash. I returned it immediately. After two weeks, I contacted the platform, which reached out to the company. After many days, I was told I wouldn’t receive a refund because the dress was severely damaged! I only tried it on for a moment. After many messages, all via the platform since the company seems unresponsive, I requested the dress back to escalate my case. Now, they want £11 for its return! No way.
I cannot return an item for a refund, and their customer service is very poor. Why not include a return label in the packaging instead of making returns impossible and then taking advantage of customers who purchased in good faith? I will be reporting this situation to trading standards.
It took numerous emails to get a return processed—it was a complete joke. After weeks, they claimed they hadn’t received my items. All other items sent that day were received without issue. I couldn't find my tracking receipt, so they refused to refund me. This service is a joke! Avoid buying anything from them.
Do not buy from this brand! I ordered a trouser suit, which arrived faulty. After several emails, they finally sent me a return label, but I’m still waiting for a refund despite multiple attempts to contact them via email and live chat! Terrible customer service and poor-quality clothing.
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At LUV Fashion, we are dedicated to bringing our customers the highest quality sunglasses, accessories, and in-demand products at affordable prices. Our selection of jewellery and discounted clothing is carefully curated to offer the best value and style. We pride ourselves on excellent customer service and strive to make every shopping experience with us a positive one.See more
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