Review Time
very disappointing and stressful experience with Waterworx.
• On 21/7/2025, I received a quotation for a boiler installation, removal of the water tank, installation of a shower mixer, and connecting the boiler to the radiators.
• They came to install the boiler on 24/7, but it was left unconnected until 5/8, and only after I repeatedly chased them. For a company that claims 24/7 service, the delay was unacceptable.
• When they removed the water tank, water leaked into my kitchen ceiling, leaving a large stain. They did not inform me, and I only discovered it later. I had to pay my painter to fix the damage caused by their poor workmanship.
• In November 2025, I found that the radiators in the master bedroom and bathroom could not be turned on because they were never connected, even though this was part of the original job.
• On 25/4/2026, I discovered a new water mark on the kitchen ceiling, directly below the boiler room. Water was leaking from the boiler, and the connection was completely loose with no seal. This has now damaged my boiler room carpet, wooden floor, and a kitchen cupboard, which is swollen and cracked.
• When I contacted Waterworx, their admin said they could only come the following week and that I might be charged £135 + VAT if they decided it wasn’t their fault — even though I sent clear photos and videos showing water leaking directly from the boiler.
• They also told me the two radiators would require “extra cost” to connect, even though this was never mentioned during the installation last year.
Overall, the workmanship has been poor, communication unhelpful, and the delays and unexpected charges extremely disappointing. I now have water damage, mould, and repair costs because of their mistakes. Based on my experience, I cannot recommend Waterworx.
very disappointing and stressful experience with Waterworx.• On 21/7/2025, I received a quotation for a boiler installation, removal of the water tank, installation of a shower mixer, and connecting the boiler to the radiators.• They came to install the boiler on 24/7, but it was left unconnected until 5/8, and only after I repeatedly chased them. For a company that claims 24/7 service, the delay was unacceptable.• When they removed the water tank, water leaked into my kitchen ceiling, leaving a large stain. They did not inform me, and I only discovered it later. I had to pay my painter to fix the damage caused by their poor workmanship.• In November 2025, I found that the radiators in the master bedroom and bathroom could not be turned on because they were never connected, even though this was part of the original job.• On 25/4/2026, I discovered a new water mark on the kitchen ceiling, directly below the boiler room. Water was leaking from the boiler, and the connection was completely loose with no seal. This has now damaged my boiler room carpet, wooden floor, and a kitchen cupboard, which is swollen and cracked.• When I contacted Waterworx, their admin said they could only come the following week and that I might be charged £135 + VAT if they decided it wasn’t their fault — even though I sent clear photos and videos showing water leaking directly from the boiler.• They also told me the two radiators would require “extra cost” to connect, even though this was never mentioned during the installation last year.Overall, the workmanship has been poor, communication unhelpful, and the delays and unexpected charges extremely disappointing. I now have water damage, mould, and repair costs because of their mistakes. Based on my experience, I cannot recommend Waterworx.
Boiler broke down. No heating and hot water. Was recommended Waterworx by a trusted tradesmen and they didn’t let me down. Went through to their emergency line and they attended within 20 minutes due to my young daughter being with me. Mel, the engineer, efficiently discovered the issue and fixed it within ten minutes. Mel was efficient and very amicable which made me feel very positive about the experience. I would highly recommend waterworx as a company, especially in an emergency situation.
Keith came out to assess my faulty boiler on just 30 minutes’ notice - right in the busy run-up to Christmas. He clearly explained all my options, including transparent pricing and the ability to spread payments over three months.Liam then did an excellent job installing my new Baxi boiler and removing the old immersion tank. He left the house spotless and even locked up for me when I had to dash off to work.Both Keith and Liam were professional, reliable, and genuinely helpful. I’d highly recommend Waterworx for any major plumbing work - top-notch service from start to finish!
Given me incorrect Customer informations on the certificate, requested for rectification, Admin person , Ellie- would not do it. I have not come across other companies unable to do this. She even asked for other information, unrelated to their work. No respect to GDPR. We have employed them for a while for different properties, but will not do anymore.
Keith was really professional and helpful. With my scenario he did a quick video call assessment to my boiler and give me quick instructions for a temporary fix to use the boiler as usual to keep us all warm, and offer help the very next day. On this approach is really save me time and we don’t need to be waiting in the cold, he is so skilled and knows everything in his field. will keep using the boiler servicing provided by him and highly recommended him to anyone who needs help on their boiler.
Plumber ignored me for coming to re fix an issue after promising me faithfully to come. Stayed in practically all day waiting. Ignored my voicemails and texts. Rude and immature, playing fob off games. Do not go with WATERWORX or Gareth Redford, money grabber company say fix issue, then ignore you.
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