Review Time
The first thing is- Watkins charging high daily standing charge. On average Brand new construction 2bed flat (55sq meter) area they are charging around 70£ per month for just heating only(not for electric) for 2 people in DA1 area. My previous flat in canning-town 2 bed we use to pay for 60£ for electric&heating.
I was invited for an interview and sent them a follow up message regarding this. They never got back to me. For a company that supposedly prides itself on customer service and having a good reputation, it fell at the first hurdle by being as disrespectful as to ghost a candidate.
Can't comment on rates yet as our development only just switched over to Watkins but the online systems and over the phone customer service are seriously fab. So efficient and fantastic experience in all dealings with customer service. Massive shout out to Becky who is just so helpful, knowledgeable and friendly I kind of wanted to stay on the phone!!!
Watkins notified us today that our price per kWh was going up 50% (!!!), to over 20p, in one month’s time. Absolutely nothing we can do about it because our development has an exclusivity agreement with Watkins.Sudden and unjustified increases like this should be illegal - especially if consumers have literally no capacity to switch to a competitor.
Having been a customer of another heat provider, I need to say that Watkins Energy are ABSOLUTELY AMAZING. Their prices are low and it’s evident that they plan ahead and buy energy at the right times. Customer service is outstanding - emails are responded to very quickly and THEY ALWAYS PICK UP THEIR PHONES without a long wait and offer friendly and professional advice. They’re proactive and will let you know if they think you can save money on your bill if your usage is high compared to your peers. Well done team and thanks for looking after me as your customer.
Moved in on Monday to a flat with debt the old tenant left, ended up passed to bekky - she sorted debt straight away and made sure i had credit, hot water & heating, sorted all my emails and calls all week and took me through my new account. She made me feel like i have somwhere to turn if i am struggling and was so bubbly and comforting. Complete change to previous companies and happy so far
We’ve had many issues with our communal heating, none of which are the responsibility of Watkins - which I understand they bear the brunt of in particular developments. Despite this I must say the customer service has been insanely good; from Becky 1, to Becky 2 and Paul calling me from home. They’ve kept me regularly updated, they’ve been more than happy to chat and I’ve found them to be very proactive. Really impressed team - thank you :)
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