Review Time
Following a hot water outage in our development on Thursday night, we contacted the Watkins emergency line. Tom answered the call and was extremely helpful and responsive in assisting us. Within just a few hours, an engineer had resolved the issue, and residents were kept updated in an efficient and timely manner throughout.Thank you again for the excellent service.
They are a disgrace of a company and unfortunately the only company that supply this sort of energy, so have no competition so are able to charge way to much with no worrys of lossing customers, they have no care or compassion for their customers in situations they put their customers in! Don't allow people on benefits with children to get in over £1500 worth of debt then cut them off and expect the customer to find £400 with no written warning (on paper not everyone check thier emails every day!) to pay before putting the supply back on! DISGUSTING!! THIS SHOULD NOT BE ALLOWED! If I can't get my self in debt with loans because of bad credit why are energy companies allowed to put someone in debt 😒 then cut the supply off?, a debt of £50 is at least possible to find to pay bk to put the supply back on £400 is ridiculous! And the fact the smart meter says min top up £5.55 (twice i topped up £6 leaving me 10 till tueday and still no heating or hot water) after calling them it's actually min £400 and no one is available till monday to help a single mother of an 11 month old baby who suffers with PTSD shocking!!
Watkins energy is a fantastic company, I phone them every month to pay my mams bill and Tom is fantastic he is so helpful and he explains every detail to me, my mind is not the same as it used to be and Tom explains every detail and he is a very happy person and I feel so relaxed when I phone up to pay the bill. Tom is an absolute credit to the company.
We moved into a Dock28 flat in January, our first bill arrived for £170 and our radiator never went above 19 degrees (it's supposed to be guaranteed to run at 21), Watkins sent a few engineers that spent 5 mins max in each visit, the engineers noted that 'flow levels were low' and that the 'pressure settings needed adjusting' yet magically when they report their work they say there's no issue. We had a cold brand new flat with extortionate bills and we can't do anything about it. The customer service has been friendly but ultimately useless, they deny there's an issue and refuse to adjust the bill, even when we have an email of them acknowledging the fault. Avoid at all costs and beware if you're buying a flat that requires you to go on a contract with Watkins, there is no escape.
Done my Bellway flat completion on July 2024. I had to sign Watkins energy account documents to able to buy my flat. There is no price cap for Watkins energy like Ofgem price cap. Their prices are quite expensive and I am not happy at all. It is also frustrating to feel your hands are tied because you can’t switch your supplier.
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