Review Time
The asus online shop is very clearly structured. Many products and detailed descriptions of the items are available in the shop. The customer service responds quickly and to the satisfaction. Ordering was easy and delivery was very quick.
On November 12 I manage to buy a 3080 TUF OC from their website. The same evening I receive emails with a tracking code for the shipment. On November 13th I notice that the shipment was not delivered on the DHL website as there was no data necessary for delivery. I decide to contact DHL and they tell me that the sender has not indicated a name or address and they tell me to contact the sender. Before doing this, I check if there are any errors in my client area, but there were none. I also check the invoice issued by ASUS and the data is correct there too. I decide to contact customer service via email, facebook, instagram and by phone. They always reply that "they have forwarded the request and will update me". In a week they solved nothing at all! The package went around Germany empty and returned to ASUS, which it never sent back. I contacted them for clarification and they told me that they would fill in the correct data and make the shipment again. After almost three days they didn't ship and I decided to open a paypal dispute and, only after this, they refunded me. ASUS truly PAINFUL, CUSTOMER SERVICE EQUAL TO 0!Sure, I provide it. The order number is 45841. The fact remains that in any case I was able to obtain 1 unit of a product at the time of extremely difficult availability and I was unable to obtain it. And not my mistake!
such a thing is not possible, it is the second time I order from you, first time i manage to order an TUF 3080 but you again you said it was a ovetorder and now again, yesterday I ordered a TUF 3090 OC when it was valid, I checked the site for 15 minutes after I paid for the item and the product was still valid on the site more than 15 minutes after my order, now how can you say it was a overordet i’m very very mad 🤬LE: Today 23/11 I received an email that the second order (3090) was sent 😱iLE2: Today 25/11 as by a miracle I received both orders 3080-3090.
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Der ASUS Online Shop - Die besten Mainboards, Grafikkarten, Monitore, Notebooks und vieles mehr. Schneller Versand - Käuferschutz - Kompetenter Support.
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