Review Time
I wish I had read the other reviews before buying from this store. My order arrived later than expected, and the plants were in poor condition when delivered. After unpacking, I noticed small insects coming from the plants, which has been difficult to manage. I’ve tried contacting customer service several times but have stopped receiving a response.
I wish I would read the reviews here or somewhere else before ordering plant from this company. I read review on their website and of course only positive reviews. Just now i received the plant and it is in very bad condition and old plant. The person just left it near my door without even telling me that he delivered, he just sent me photo. I went out to see it same time I got the photo and found the plant which is not in good condition . Tried to contact him and their mobile number mentioned on website and of course nobody pick up. Delivery person just answering on whatsup that plant new. Very bad company. I really don’t understand how I could trust some profile on Instagram like that. I tried to leave review on their website and of course it is not showing as it is not nice review. Don’t buy from this people.
Damaged plant delivered after 5 days and paid for next day delivery. Refusing refund and not following their own policy. Reported to UAE Gov. All the 5 stars reviews are only 1 review per poster. I have alerted trustpilot to fake reviews
The plant I received bore no resemblance to the plant shown in the picture. It was a different height and shape and does not fit into the intended location. Sent the company a request to resolve the issue through their enquiry form and by email - no reply to either. Unsubscribed, blocked their ads, and I will never buy from them again. Better to physically go to a plant shop or nursery. Unethical company -rude, and poor customer service. Avoid. Poor plants - they deserve better than this ....Edit: 30 Oct. I can assure you I was a customer! I stated FACTS! I paid Dhs 199 for the poor plant and I have the receipts on my Tabby card. In fact the Tabby app requested me to review the purchase from you a few days ago!! So your reply is lies, libel and nonsense. Own up to your poor customer service rather than deflecting blame. FYI - I had sent an email and filled out the query form on your website. Two separate requests for you to contact me. No response. I can prove it. No reply to either communication. You don’t even deserve 1 star. I will report you to the authorities. Your total 1.5 rating on Trust Pilot and the arrogant copy paste reply to all customers calling you out speaks volumes ... just stop it! You are further embarrassing yourselves with such stupidity. Shame on you. …
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