welzo.com

3.7
3.7 Based on 81 reviews

...

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Average Rating

3.7

/
5

81 Reviews

5 Star
63%
4 Star
4%
3 Star
1%
2 Star
1%
1 Star
30%

All Reviews

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Review Time

Eva Rogers
Good service, but communication needs improvement

We recently purchased a mobility scooter from the company and opted for the 24-hour delivery service, paying an additional fee for it.
1. After completing the order and payment, I received the invoice with the order number, but there was no further communication.
2. The delivery service did not reach out to me at all.
3. Once the 24 hours passed, my wife and I began to feel anxious since we hadn’t heard anything.
4. I then searched for the company online and found their general email. I reached out to inquire about our order and received a response from a representative who provided reassurance along with the tracking number. She was very polite and helpful. After tracking the order, I discovered that our item was in transit, but it took over double the expected delivery time.
5. The communication gap between the buyer, seller, and delivery service is concerning, and the company needs to address this. The delivery service has become quite unreliable lately and needs to improve as well.
I initially considered giving the company 1 star, but I decided on 4 stars due to the assistance we received from the representative.

4
Date of experience: Jan 14, 2026
Emo Lewis
Untrustworthy practices from this service

This service uses deceptive tactics. They operate under a different name and refuse refunds unless negative feedback is removed. This feels like extortion. I never received my order, and the customer service is automated and unhelpful. A complete scam—avoid at all costs!

1
Date of experience: Jan 11, 2026
Trudy Long
Very satisfied with quick delivery and...

Very satisfied with quick delivery and the quality of the products provided. I would recommend this service.

5
Date of experience: Jan 09, 2026
Tregonwell Johnson
Great price and speedy delivery for...

Great price and speedy delivery for my order.

5
Date of experience: Jan 09, 2026
Denis Brown
Excellent service and great value

Excellent service and great value for money. Delivered quickly.

5
Date of experience: Jan 09, 2026
Merilyn L.
Fantastic product at a fair price

Fantastic product at a fair price. Kept well informed about delivery with excellent customer service.

5
Date of experience: Jan 08, 2026
TheAngelgame
Order placed with excellent...

Order placed with excellent communication from the seller. I received emails at every stage of the process, and the item arrived very promptly as promised. The price was very competitive, and the website had a wide selection of quality items, so I will definitely check it out again when I need something else. I would be happy to recommend this service based on this purchase.

5
Date of experience: Jan 07, 2026
Teddy
Quick delivery and well packaged, highly...

Quick delivery and well packaged, highly recommended.

5
Date of experience: Jan 07, 2026
Excellent communication and service, but...

Excellent communication and service, but sometimes orders are not fulfilled due to stock issues, even when items are listed as available on the website. Please address this.

5
Date of experience: Jan 07, 2026
Esther Morgan
Purchased a sauna blanket, it’s amazing 🥹

Purchased a sauna blanket, it’s amazing 🥹 Worth every penny… so relaxing, definitely recommend it. Thanks for the discount code and for entering me in a competition. Huge thanks to the support team! 🤩 Giving 5 ⭐️ ⭐️⭐️⭐️⭐️

5
Date of experience: Jan 06, 2026

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