Review Time
We recently purchased a mobility scooter from the company and opted for the 24-hour delivery service, paying an additional fee for it.
1. After completing the order and payment, I received the invoice with the order number, but there was no further communication.
2. The delivery service did not reach out to me at all.
3. Once the 24 hours passed, my wife and I began to feel anxious since we hadn’t heard anything.
4. I then searched for the company online and found their general email. I reached out to inquire about our order and received a response from a representative who provided reassurance along with the tracking number. She was very polite and helpful. After tracking the order, I discovered that our item was in transit, but it took over double the expected delivery time.
5. The communication gap between the buyer, seller, and delivery service is concerning, and the company needs to address this. The delivery service has become quite unreliable lately and needs to improve as well.
I initially considered giving the company 1 star, but I decided on 4 stars due to the assistance we received from the representative.
This service uses deceptive tactics. They operate under a different name and refuse refunds unless negative feedback is removed. This feels like extortion. I never received my order, and the customer service is automated and unhelpful. A complete scam—avoid at all costs!
Order placed with excellent communication from the seller. I received emails at every stage of the process, and the item arrived very promptly as promised. The price was very competitive, and the website had a wide selection of quality items, so I will definitely check it out again when I need something else. I would be happy to recommend this service based on this purchase.
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