Review Time
Shoddy product, terrible customer service
Bought one of their folding knives and a screw fell out of it, inside their warranty.
Tried to contact them repeatedly, just to get a screw I could put in myself, get the knife fixed, whatever.
No contact from them at all after multiple emails to their customer service
Just no reply. At all.
The knife is dangerous to have on my key ring now as the blade is loose.
Wouldn't give them a penny of my money in future. Absolute trash.
Shoddy product, terrible customer serviceBought one of their folding knives and a screw fell out of it, inside their warranty. Tried to contact them repeatedly, just to get a screw I could put in myself, get the knife fixed, whatever. No contact from them at all after multiple emails to their customer serviceJust no reply. At all. The knife is dangerous to have on my key ring now as the blade is loose. Wouldn't give them a penny of my money in future. Absolute trash.
After owning my Leatherman Wave for approx 15 years and being in near constant use in the harshest of environments the blade on the tool snapped. I emailed Whitby & Co in the hope that my tool could be repaired. After following their simple return process sent to me by Angela, I could not believe my eyes as within a few weeks I received a brand new Leatherman Wave + !!! Not only was this totally unexpected, but an upgrade on my original model. I was over the moon, if only other companies took a leaf out of their customer services !! Thank you thank you thank you….. I can not recommend them highly enough!
Ordered a pair of Opinel 112 paring knives yesterday November 10th- received them, beautifully packed, before 12.00 today November 11th.Amazing service, and the price was slightly lower than Amazon! Will definitely purchase from them again
Absolutely brilliant service, I sent my Leatherman charge off for a knife blade replacement, I had no contact off them but I assume maybe they didn’t have a replacement blade to fit, instead they have sent me a later model replacement which I am over the moon with, I sent my multitool to them recorded on Monday and today (Wednesday) I have recieved a new multitool, brilliant service, thankyou Whitby & co
Thank you so much to Angela and the team for the most exceptional service. If I could give six stars I certainly would. I have just had the very best customer service that I have ever experienced and I am no spring chicken! Having returned a Leatherman Wave on the Monday, I then received a new Wave + on the Wednesday ready for an expedition to Scotland. I was kept informed throughout by Angela who has been just exemplary in her attention to detail and professional approach.Thank you so much, simply first class in every way.James
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Whitby and Co offer the latest and best outdoor accessory products, supplied by the world's finest International outdoor equipment and accessory brands. Leatherman, Klean Kanteen, Opinel, Buck Knives, and so much more!
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