whittard.co.uk

4.3
4.3 Based on 1.2K reviews

Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products....

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Average Rating

4.3

/
5

1.2K Reviews

5 Star
73%
4 Star
8%
3 Star
4%
2 Star
4%
1 Star
11%

All Reviews

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Review Time

Amy Crofts
Great customer service. Quick response when i contacted them. I raised an issue that I had regarding

Great customer service. Quick response when i contacted them. I raised an issue that I had regarding that I accidentally mistyped something when doing my first order. I had a very quick response from Sophie who is a customer service advisor. She resolved it for me very quickly and easily. Great customer service

5
Date of experience: Feb 23, 2026
Graeme
Excellent customer service resolved my issue very quickly the customer service representative sarann

Excellent customer service resolved my issue very quickly the customer service representative sarann was excellent and nothing was too difficult for her. Very pleased with her customer service a Credit to your company. Top service

5
Date of experience: Feb 03, 2026
Pamela Walker
Great Support for Damaged Items

I ordered several instant teas, but they arrived damaged. I contacted the support team, and the representative was incredibly helpful and understanding. They've already sent out replacements. Outstanding customer service!

5
Date of experience: Jan 23, 2026
Jennifer Morris
Exceptional Support from the Team

I received outstanding assistance from the representative. They processed a refund for the damaged item (coffee bags) and kindly included a luxury hot chocolate as a goodwill gesture. I'm truly impressed by the excellent level of customer service. I will certainly keep ordering from the company, feeling confident that dedicated staff are available to provide support. Thank you. Best wishes.

5
Date of experience: Jan 10, 2026
Amadeus Reed
Exceptional Support After a Lost Order

I placed an order with a service, but unfortunately it got lost during transit. I reached out to the support team on December 2nd, 2025. I was very pleased because, within just two days, a representative responded with remarkable kindness and offered me the choice to either reorder at no additional cost or receive a full refund. I was thrilled — I had never encountered such prompt and outstanding service before. Within the next two days, my new order was already on its way. Thank you very much!

5
Date of experience: Dec 07, 2025
Danielle Butler
Prompt and Exceptional Service from the Team

I placed an order with the company, but unfortunately, it was lost during transit. I contacted the support team on December 2nd, 2025. I was very pleased because, in just two days, a representative responded with great kindness and offered me the option to either reorder at no extra cost or receive a full refund. I was thrilled — I had never experienced such quick and excellent service before. Within the next two days, my new order had already been dispatched. Thank you very much!

5
Date of experience: Dec 06, 2025
Lucia
Grateful for the Quick Assistance!

It's no wonder the representative has so many positive reviews! My order was never delivered and was lost in transit, but she kindly responded to my query and resolved it immediately. Excellent customer service during a busy time!

5
Date of experience: Dec 05, 2025
Fantastic Products and Support

I highly recommend the company's products for their great tastes and variety, especially the Instant Tea selection. Shipping is fast! I also received excellent feedback from the support team; they quickly resolved some issues I had!

5
Date of experience: Dec 05, 2025
raymessi
Impressive Customer Service!

I ordered some sticky toffee pudding hot chocolate as a gift for my partner, as it's their favorite, but it arrived slightly damaged. I reached out to customer service and was so impressed with how easily and quickly the representative was able to sort this issue for me - thank you!

5
Date of experience: Dec 05, 2025
Frederick Fisher
Quick Resolution for Damaged Package

Unfortunately, the package arrived damaged, but the company promptly sent a replacement without any fuss. The representative I dealt with was great!

5
Date of experience: Dec 04, 2025

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