Review Time
I ordered soup for a relative undergoing surgery, and was informed it would ship today; however, shipping was delayed. Two weeks later, it still hadn't arrived, and I was told it would be sent out the following week, but that didn't happen. Eventually, it shipped, but it took six days to travel from New York to Mississippi. When it arrived, it was actually hot. I had warned them that the shipping method indicated it would take longer, but I was reassured it would arrive the next day, which was untrue. When my relative received it, she reached out to them, and they promised to send a new batch overnight. Now, it's been over a month since the surgery and a month since I placed the order, yet they are unresponsive to my emails, texts, or calls. The order was over $100, and I will have to contact my credit card provider to dispute the charge due to their lack of communication and accountability.
I have been a loyal customer for many years now and I love the quality of the soup and the great customer service. I send this soup as gifts to friends recovering from surgery, to new parents and and as Holiday thank you gifts. The recipients always make a point of telling me how much they love the gift of Bes 'Dam Soup gifts.
The soups are delicious, nutritious and so easy to fix for a quick and healthy dinner. Shipping was fast and easy. The first rate customer service is excellent as well. Will definitely be making many more purchases! I highly recommend!
I tried every flavor, some more than once, and each one was delicious. I absolutely loved the Butternut Squash/Cranberries!! It's flavor was warm and cozy, perfect for a cold day. The Lobster Bisque was another tried twice, the second time I put in some extra lobster meat. Don't wait for a wedding to try the Italian Wedding soup. Feeling under the weather, or not, the Chicken Noodle is packed with delicious chicken and perfect noodles. I'm a southerner but that Yankee Mushroom soup is worth crossing the Mason-Dixon! Being a southerner I can verify that the Pulled Pork Chili is spectacular!! The Tuscan White Bean is nice and thick and full of beans.
I have been a customer for many years. I often choose to give different items as gifts and they are always a big hit. Recently I purchased several different products for myself and I could not be happier. Everything is tasty and simple to prepare. Kids especially love all the different choices!
Crickets on communication! No order confirmation, no email….just crickets…oh but they sure got their money! When is someone going to call or email me?? Order is too late for the person intended and no way to cancel???? Order was placed on Dec. 8th and delivery was supposed to be the following Monday or Tuesday??? Update!!!! Owner reached out personally and called me ….on a Sunday!! Impressive I must say! We worked things out and I get as an owner how hard it is to let others be responsible for aspects of your business, I could really tell he Loves his Company and believes whole-heartedly in what he sells! I most certainly gave him another go and will post when I get the taste test from the recipient of this gift. Stay tuned…..
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Bes'Dam Soup offers our own line of delicious home-style soups, bisques and chili. We ship direct to homes from coast to coast in the USA.
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