Name: wickmonsters.com
Telephone: +447465793081
Rating: 4.9

Francie J. Guest

Mixed feelings about my experience

I don't want to leave a negative review, but I had an issue when I accidentally ordered the wrong size hoodie and needed to return it for an exchange. I communicated with a representative through the online chat, who provided me with a link to the return/exchange form. I was informed that I would need to cover the shipping costs from Canada to the USA, which totaled over 34 CAD. After filling out the form with the correct address, I paid for the shipping and dropped it off at the post office. The representative assured me they would track the return, but I received no updates afterward. I followed up with an email after the chat option expired, and after a day, I was asked about the address I used for the return, despite prior assurances of tracking. This was my first premium hoodie purchase, and while I acknowledge it was my mistake in ordering the wrong size, the return process felt uncertain, and I was concerned it might not reach the correct destination. After no updates from the service, I even contacted my bank for a refund, but they eventually processed it. Initially, reaching out was easy, but the lack of communication was frustrating. The representatives seem friendly, but the absence of updates made me hesitant to invest over 140 CAD in a single hoodie again. I wish them well, but I won't take that risk in the future.