Review Time
My experience with Wooof has been extremely poor. I purchased a Beepop toy that was so poorly constructed, I had to remove the label just to separate the attached components.What I found underneath was shocking: loose plastic, stray threads, and an alarming amount of shedding fur. This toy is clearly a safety hazard for any pet. I promptly reached out to customer service, specifically Benjamin, explaining the defective nature of the product and providing proof.Despite my clear communication about a defective and unsafe product, Wooof seems to be disregarding these serious concerns. I am still waiting for a proper response or resolution. It's unacceptable for a company to sell potentially dangerous products and then fail to address customer complaints about them. My dog has not been allowed near this toy.‐-----------------‐-----------------‐---------------Replied to Wooof:Thank you for your response and for acknowledging my concerns regarding the Beepop toy. I appreciate you stating that you take feedback about dog safety seriously and that the issues I described, such as loose threads and shedding, are not typical.I'm happy to return the toy for your inspection using the provided label, and I appreciate your assurance that a full refund will be processed if it's found to be defective, even with the tag removed.However, I'd like to clarify the timeline of our communication. My initial email regarding the defective toy and my safety concerns was sent on July 9th, not July 11th. In that initial email, I detailed the defects and asked about the best course of action for a refund. The response I received to that email only stated that a return and refund would be possible if the label was intact, and it did not address my concerns about the toy being defective or offer an inspection as a solution.Given that the first reply did not acknowledge the defect or offer an inspection for a refund, it was reasonable for me to assume my concerns about a defective product were being disregarded, particularly since the initial response focused solely on the intact label.Sincerely,Maggie
Recently we bought a pair of playday lickimat for a cat. Fast delivery. Product same as in picture. Described mesurements of lickimat. When you are looking for lickimat the mesurements is very important information. Especialy depht. Not everyone do that for online shoping. Cat is happy with the product. Thank you.
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WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more.
We deliver waggy tails to all UK based dogs.
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