Review Time
I ordered the pupsicle for my dog. After my dog had used the product for 25 minutes there were alot of dents, wear and tear and rubber which had come away from the toy. I approached Woof for a refund who declined stating the toy was still ok to use despite me sending a video showing the missing pieces of rubber. My dog is now 12 years old and we still have his original red kongs (12 years old) that are still in tact so I would say this toy is not of great quality and I will be taking this issue elsewhere
I've sent 2 separate emails requesting a return. 1 I got an automated response saying they would respond within 1-2 business days. It's been 4 days and the return window according to their returns policy is running out of it hasn't already. 2nd no response at all also 4 days ago. Yesterday sent a message via website contact page nothing. All I want is to return 2 separate items because regrettably they are not suitable.
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WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more.
We deliver waggy tails to all UK based dogs.
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