Review Time
I purchased the Astra Pro + Brandstore Premium theme directly from Brainstorm Force, believing it would be a professional and reliable solution for my online store. Unfortunately, the product did not work as expected: the imported theme came with layout issues, broken footer, untranslated labels (English text in the storefront even though my WordPress is in Portuguese), and problems importing properly through their system.I requested a refund the same day I decided to cancel, following all the company’s instructions and even receiving confirmation on my account panel that my request was “processed successfully.” However, more than 12 hours later, the amount was still not refunded to my credit card, and no confirmation email was sent.I also tried contacting their support, but the responses were slow and generic, not actually solving the problem.At this point, I feel disappointed with the service and the lack of proper customer care. I’m still waiting for my refund and strongly suggest that other customers be cautious before purchasing.Order #: [insira aqui o número do pedido se quiser]Date of purchase: July 14, 2025Cancellation request: July 18, 2025I hope this feedback helps improve the experience for other customers.
Great support, answered my question so super fast and sent a video to show me what to do (a question which, btw was already clearly explained in the videos and the FAQs, but who reads those when you can just plough right in and screw things up on your own, right?). Now that I’m taking the time and actually exploring and understanding Astra, it’s fantastic. The support team really stands behind their product. Thank you!
I was making my first website following Kay from Brainstorm Force on youtube with his, How to build a website with Spectra - Free course. Kay is a great communicator and teacher. I had completed 90% of it and became stuck in one area and compounded this mistake by trying to fix it myself. I contacted the Brainstorm Force Customer Care team and dealt with Kapil, Naveen and Mohsin over about 6 emails. They were brilliant on two fronts, they showed me how to fix my mistakes within an hour or two of each time I emailed them. They were also polite, helpful and understanding.I'm a very happy customer. Congratulations Brainstorm Force, they've excelled in what customer service is all about.Stephen KnightQld, Australia
I went with Astra because it's lightweight and simple to use. However, when I did have an issue and contacted support, I was pleasantly surprised to find that their support was equally awesome. They responded immediately, were very friendly and helpful! Glad I made the right choice!
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