Review Time
I made an order ,and got it two hours after it left the restaurant and it was ice cold.The company is defending their position saying it was delivered in a timely manner. Do yourself a favor do not use this company.
Customer service representative are all rude and didn't even let me know they were from Chowbus. It was just a random number from Florida and then the representative had the audacity to yell at me and rush me instead of taking her time to talk to me about the situation. Great idea on the app to help other Asian businesses out, but horrible customer service.
I ordered food for pick up at a Schezuan Garden On 105th and Broadway NYC and used the online ordering. My poor nephew went there to pick the food up and waited for the food until the time ‘ready for pick up’ time was up. He waited for 45 minutes only to be told that the restaurant didn’t take orders via online google page!! Meanwhile Chowbus already charged me 56 bucks for the food I did not get. BAD BUSINESS! And when you try to call Chowbus there is a VM that is not set up. Now I have to deal with disputing this charge with Amex.
NOT RECOMMENDED!Don’t use chowbus. Their food takes extremely long to deliver. By the time it arrived to me it was cold. App issues telling me the driver had my food when he didn’t. Horrible customer service. I rather use other delivery apps than this. Never again
@ChowbusOfficial Ordered the food on 5:25pm tonight, the food was ready on 5:56pm! It took Chowbus 1 hour to find a driver. The status never updated until I messaged the customer support. Now the delivery estimate is 8:31pm. Come on! 3 hours for 20 minutes drive???!!!Also, the driver didn’t take a route any gps would suggest. He is hanging around in the middle of nowhere instead driving on a free highway leading to my house!
I ordered lunch for the family on thanksgiving day through Chowbus. It’s supposed to e delivered between noon to 2:00pm. I was confirmed the order around 9:00am. However, I received a call after 12:15pm from Chowbus saying my lunch order has been canceled because the restaurant is not open for today. My whole family was waiting for the lunch delivery at that time and there was no time for us to prepare other things. When I tried to solve the problem with their customer service, they just rudely disconnected me. At last, they just ignored my request message. Thanksgiving day is such a important family reunion time, especially after long time not seeing the rest of the family during the pandemic. It is really unfair that the Chowbus team is so irresponsible! They could at least notify me a little earlier. Even before today, they have barely delivered within the time window they promised. Don’t trust this business. Service is very bad and customer service is rude and irresponsible!
terrible customer service and logistic. I placed an order and waited for 2 hours for nothing. The company couldn't even manage to confirm what is happening. I continuously asked to cancel or replace my order but they kept me waiting for another 30mins, apologizing and doing nothing!
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Chowbus is an Asian food ordering platform. The food from Chowbus is not the kind you find at the mall or in an airport food court — but the kind you find at top-tier restaurants (big and small) that truly embody the flavor of their culture. Whether you're craving dim sum, dumplings, or boba, Chowbus has you covered for breakfast, lunch, and dinner (or whenever you are hungry!) If you are unfamiliar with the dishes or do not know what to order, a quick browse through our fullscreen photo menus will help you find your answer.See more
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