Review Time
Just as everyone has said before DO NOT BUY FROM THIS DELIVERY SERVICE. Made an order at 12pm to a restaurant only a few miles away. The customer service on the app was no help at all (Yu Mei). At 2pm we called the restaurant and they said the order had been picked up 1 hour ago. So now, even if we do get our food. It will have been sitting around for over an hour without proper heating or storage. Terrible service and no reimbursement. Please do not order from here!
They don't have a customer service department. I placed an order by mistake, and sent a message to cancel right away. Someone contacted me in 15 minutes, and told me that they couldn't cancel my order because it was too late. So I felt like I was forced to have something that I didn't intend to order. It is very difficult to navigate through their system. And there are many hidden fees associated with it. Be careful! I would not recommend this platform to anyone.
We ordered dinner on Friday and it was scheduled to arrive at 8pm. The food did not come until 12pm. My friend was in constant dialogue with the customer service people who were utterly useless and disinterested. They kept saying the food would definitely come and when refunds were discussed, they were completely non-committal. They also refused to give an expected time of arrival at any stage and the driver drove within a couple of blocks of our house numerous times during the night without delivering. If you want to to ruin your Friday night, then order Chowbus, or, the NO Showbus.
They had one job. One single job. I was having a party, and that dude must have been blind because he crashed his god darn car into one of my friend's car parked on the curb. There was another side of the street where he could have parked, but he did it on the side filled with cars. I will never use this service in my life again, I will stick to Uber Eats. I have no hate for the Asian community, and I have a lot of empathy for what they are going through right now. People are getting killed just for going to the grocery store, and I see how this service could be useful for those who want to have a full stomach, while still eating the food that they have grown up with. My experience was bad, and that's it. I don't think everyone will go through this experience, just want everyone to know. Please still support the asian American community, but probably in an another way. Thanks, and I hoped this helped you.
This is the worst delivery service in the marketplace. The first time I used this my food arrived cold, arrived 1 hour 45 minutes from the time I placed my order (and past the upper bound of the promised delivery time). Please note that the restaurant I ordered from is only 2 miles away from my home. I thought it may have been just a bad first experience. However, my second order was not even picked up until 2 hour 20 minutes after I placed the order. By that time, I was starving and had already made instant noodles. I called the restaurant and they were also frustrated as they were about to close. I called the driver to refuse the order and deleted the app.
Reached out last Wednesday as a restaurant looking to sign up for their service. Three email exchanges with two different people back and forth and gave them our name location and contact for sign up. As of today Monday, nothing. We sent an email again following up this morning. Nothing. Disappointed. Understand if we are busy but some sort of update would be appreciated.
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Chowbus is an Asian food ordering platform. The food from Chowbus is not the kind you find at the mall or in an airport food court — but the kind you find at top-tier restaurants (big and small) that truly embody the flavor of their culture. Whether you're craving dim sum, dumplings, or boba, Chowbus has you covered for breakfast, lunch, and dinner (or whenever you are hungry!) If you are unfamiliar with the dishes or do not know what to order, a quick browse through our fullscreen photo menus will help you find your answer.See more
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