Review Time
lusso have some amazing products. You will be sure to find somthing you like. Their customer service is excellent. Any questions I had they answered promptly.
I needed to return an item and they were so helpful about it. No issues whatsoever.
Jacob was wonderful when we needed help with our boiling water tap. Nothing was too much trouble, after numerous emails he got everything sorted and is the reason we will keep shopping at Lusso. Thank you so much Jacob. The company is lucky to have you.
I wasn't sure if my order had gone through and ended up resubmitting it. After receiving two confirmations, I contacted customer support the next day. The representative was fantastic, quickly resolving my issue and canceling the duplicate order without any fuss. Such empathetic support is invaluable, especially for those who might easily make mistakes!
The sales and support team have been impeccable. Though I faced issues with damaged tiles and receiving the wrong floor tiles, they addressed everything swiftly with remarkable assistance. This is my third purchase, and despite the hiccup, I remain eager to order again due to their exceptional help.
After spending a significant amount, my experience with customer service has drastically declined. I ordered a tall mixer tap, but upon request for a refund, I was met with refusal. I was advised I should have returned the smaller tap instead, and it was frustrating to feel neglected as a loyal customer. If good customer service matters to you, I would recommend looking elsewhere.
The customer support we received was unparalleled. Ordering from abroad added some complexity, but every request was handled with ease and professionalism. All communications were responded to promptly, making the entire experience delightful. Huge thanks to the entire support team, especially the standout representatives.
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Lusso is a leading lifestyle brand providing luxury bathrooms, furniture, homewares, fixtures and fittings to beautiful homes and aspirational hotels across the world. Since the company was founded in North East England in 2014, it’s gained international acclaim, and become synonymous with exceptional quality, flawless craftsmanship, and our signature style of modern elegance.See more
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