www.nzuzu.com

Hair arrived incorrect colour and no response to numerous emails or WhatsApp to rectify

Hair arrived incorrect colour. Numerous emails upon receipt of incorrect hair no reply/response. Have reported to citizens Advice on behalf of Trading Standards. £80 down the drain via Clearpay. do not use this company. Suspected scam

Date of experience: Sep 05, 2025

I ordered 200g of nano bonds for next…

I ordered 200g of nano bonds for next day delivery on a Monday at around 12pm, by that Friday they hadn’t even been dispatched, I contacted them directly and was assured I would get a delivery refund and they would be there by the Monday. Monday and came and went, I emailed again Wednesday and they said “it’ll be Friday” wrong again. They eventually did come, I never received a refund on the next day delivery even though it took almost 2 weeks I had to reschedule hair appointments twice. I’ve had the hair around a month now maybe washed it 5/6 times and they are frizzy already and I use all the appropriate hair care for nano bonds and I hardly straighten my hair and use a silk bonnet at night. The ones I had before from hair planet were sooo much better wouldn’t buy their hair waste of money in long run and absolute diabolical customer service , they just ignored me in the end

Date of experience: Dec 04, 2024

Birthday gift

I got hair for my wife's birthday 2 weeks ago. Although she text me the website to buy them from. She has them on right now and she looks very pretty. She loves them. She actually recommend the website to her sisters

Date of experience: Oct 17, 2024

Same complaint as everyone paid extra…

Same complaint as everyone paid extra for next day delivery that was 10 days ago!!! No reply to emails phone doesn’t work!! Missed fitting NEVER again will I use this company they should not be allowed to trade!!!

Date of experience: Oct 16, 2024

Quite informative podcast

Date of experience: Oct 05, 2024

Deliveref ontime with Evri

I purchased 3 packs and they came intime for my partner. She says they are very long and soft and easy to dye with color. I have hâd no tangling or mating up.. ..she îs happy and I am happy

Date of experience: Oct 02, 2024

Excellent product

Excellent product

Date of experience: Oct 02, 2024

Took forever to come even though they…

Took forever to come even though they stated they in the UK and thr metal bit at the top is too short it's smaller than the bead they busy keep falling out Worst extentions I've bought never again

Date of experience: Sep 26, 2024

Terrible communication

Terrible communication! The telephone doesn’t exist. I have been chasing for a week now. False advertising! Say 3-4 days delivery and they still Havnt given me a tracking number or responded to my emails. Tracking order doesn’t exist. They say it’s being sent by Evri but says they are waiting for corrier to update, my guess is they havnt arranged a collection, or sent the parcels off but have generated an Evri postal sticker. Very very poor. Missed my fitting appointment now

Date of experience: Sep 25, 2024

Exactly same experience as the lady…

Exactly same experience as the lady above, apart from I’m still waiting for my order coming up 3 weeks! I missed my appointment to get my hair fitted as hair not here even though it says 2-3 days express delivery. (Iv lost a lot of money due to this) A lady called Jane was emailing me back originally but now they are totally blanking me. I would definitely avoid this company

Date of experience: Sep 09, 2024