Review Time
Recently purchased Heroclix singles. After 10 days of no order activity I tried calling their Customer line- Disconnected. I filled out their contact form. No response. Messaged them on social... no response. Almost 4 weeks later my order shipped. It was missing one of the figures, and included the wrong version of another. Won't be coming back.
I've been a customer for almost 10 years, and this is the first time I got an issue with them. I placed an order during August, then few days later their site went offline, and I receive an email confirmation that my order is on the way with a tracking number. It's been more than 3 months since then, my package never arrived, the tracking number from USPS never updated its status, and they are not replying to my emails. I've been sending them to different support emails on their website, none of that have responded...I'll leave this review until my situation is properly addressed.
All I wanted was an idea of when the cards and Edge of Eternities box I pre-ordered, and despite multiple messages they never reached out. The only thing they did was change the date of my order for some reason.Their Customer Service line was impossible to get through on, sometimes showing as Disconnected or instantly hanging up on the call.Ultimately I had to use a chargeback with Paypal in order to get my money back, which I warned them I would do if they didn't reply.
Bought three boxes of product from them totaling almost $400. Product still hasn't shipped. No responses to emails from them. All phone and fax numbers are disconnected. I feel powerless to get what I am owed. Business like this are what is wrong with the US right now.
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Troll and Toad is one of the world's largest online retailers for Trading Card Games. We keep a large inventory of Pokemon, Yugioh, Magic: the Gathering, HeroClix, and more! We offer fast shipping, great prices, and we also offer a Buylist where customers can sell their cards to us!
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