Review Time
Awful , they advertise allOver the page that reruns are easy ! No place would take my parcel ! They offered for DPD to come to mine to collect . I thought ok great , but I would have to wait in all day ! I am self employed , also how is this considered an easy return . To have to wait all day for them to turn up ! And loose a days work .Don’t touch them , people can makeMistakes , but it is how that mistake is handled and delt with . Now stuck with boots that don’t fit and a failed promise of an easy return
Shocking customer service...been a loyal customer for years but now you have to wait for 2 days to get response via email, the phone number wants you to leave a message and when returning an item you get this very high handed message basically saying that they MAY accept the return. Then there is another delay working out what is the next step. UK statutory rights say that we are allowed to send anything we have not seen in person back within 14 days of receipt. Seems to me that customers should spend money with them but not bother them if there is a problem. Never used to be like this
They are not high visibility at night. The parka coats are good and do what it says on the tin but only 3 stars because they think the coats are perfect. These are high visibility jackets. Except they are not high visibility unless you can see the spine or chest of the dog. You can't. I photographed two dogs at night with a torch on them and you barely see them. I have modified mine with a reflective tape from the chest to the tail on both sides and sent photos to weatherbeeta. An extremely cheap and significant upgrade. They have totally ignored my suggestion. They clearly aren't bothered about your dog being truly safe at night.
I bought some jodhpurs and needed to return one pair as they were too big. I had a problem with the online return form so I emailed customer services about it, they quickly sorted it out and refund received promptly. Very pleased with the service.
Terrible customer service. Bought a therapy tech turnout with the panel that runs down the inside of the rug. It’s like a fleece type fabric that pushes against the direction of the hair, so then won’t self righten. Weatherbeetas reply was … not their problem. And wouldn’t help me out with this issue. Pony had only had it on 6 hours and it’s useless now because the fabric just pulls against his hair.I expected a better service from such a big company.Wouldn’t recommend and I won’t buy their rugs again.
Didn’t last 2 weeks, fell to bits. If you have anything over 16hh. Don’t buy a weatherbetta, they will say their rugs do not fit and won’t let you claim on the warranty. £250 rug and didn’t last 2 weeks. Back to the cheap shire rug she was in before. WORST COMPANY/CUSTOMER SERVICE AND QUALITY IVE EVER COME ACROSS Go get a premier equine or shires rug, don’t waste your money.
The good - the dog coats are great quality. The bad - we followed the measurement instructions meticulously and measured both dogs a number of times, including putting an existing 50cm dog coat (which fits perfectly) on one dog. The coats are vaste! You need at least a size smaller. Now this would be fine, but if you order the ‘wrong size’, even if you have followed their measurement instructions religiously, they won’t do an exchange, and you have to return at your own cost for an eventual refund.
My terrier recently won a competition, he won a beautiful weatherbeeta coat.Its so well made, comfortable for him, looks ace and very waterproof! Could not be happier with the service, or product. Top company will definitely use you in future! 100%recommend.
I bought a Weatherbeeta Breeze Combo. The single surcingle is not adequate to hold the rug in place, so it slipped when the horse rolled (within 10 minutes of wearing it) As the horse got up, he knelt on the front because it had slipped and it ripped at the buckle. It is a shame as the material is nice and design is smart. I bought it because my horse has a high wither and the rug has wither relief. I emailed the company and they said I should have sent it back unworn if I was suspicious about the single surcingle. So apparently you have to know more about rug design than the company who manufactures them. Surcingles stop the rug slipping. Everyone knows that. A high end product that is not worth the extra.
Poor products. Terrible customer service. I bought a Kyla coat which after one wash at low temperature fell apart. I complained to the retailer and then WeatherBeeta directly to be told it was my fault and they weren't prepared to do anything for me. £130 coat no longer wearable.
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WeatherBeeta has been designing and manufacturing horse clothing around the world for over 35 years. Through the use of only the most advanced design and materials, we’ve been setting the trends since the very beginning. In fact, our experience, tec...
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