Review Time
We bought tickets for an event that was cancelled to days before because of weather circumstances. According to the organizer, Xceed should coordinate the refund the tickets. I claimed my refund via instagram of the organizer in the moment the event was canceled.However Xceed just sent a email announcing that the process of refund will start soon, but nothing ever reached me after that email. They have not responded in over 3 months as they obviously don't want to refund and are now stating that they sent an email with a deadline. This deadline for refund expired last week. Despite the fact that putting up a deadline for refunds is impossible according to EU consumer protection, how should I react to a deadline I never knew of?Still hope to see my money back, as the team is really not cooperating. Update: we both got our money back! Has been complicated…
I want to express my deepest gratitude to Bianca for her exceptional support during a challenging customer experience. Despite the main company involved never communicating directly with me, Bianca went above and beyond to assist me. Her enthusiasm, dedication, and willingness to go the extra mile turned a potentially disastrous situation into a much more manageable one.Bianca's proactive approach, positive attitude, and commitment to resolving issues were truly remarkable and made a significant difference. Her efforts did not go unnoticed, and I am incredibly thankful for her outstanding service. She is a shining example of what great customer support should be!
Still an ongoing issue that I'm hoping can be solved...I bought tickets for an event that cancelled the main act on the day with no warning. According to Xceed's website, "Law obliges the organizer to return the money exclusively in the case that the event is canceled or if it suffers substantial changes, such as cancellation of an artist." However the organiser has not responded in over 2 months as they obviously don't want to refund. My friend bought the same tickets through Resident Advisor, and RA said that the organiser is also not responding to them, so gave a full refund. Why can't Xceed do the same? UPDATE: ticket has been refunded now thank you!
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We are on a mission to facilitate the interaction of people around entertainment experiences, and we do so by disrupting the nightlife industry with a cloud solution for both Party-people -to browse & join events-, and Venues -to better manage & promote them-.
Xceed App allows party lovers to browse through the best upcoming events in their hometown or when travelling, while offering them the easiest way to access guest list, purchase tickets and reserve bottle services.
Xceed Nightgraph, on the side, is a cloud based platform that helps clubs target and engage a specific audience, track conversions and increase profits through online & mobile sales and promotion.
Lastly, Xceed is taking over the information business by linking the B2B and B2C side of the nightlife industry, providing real time analytics and addressing the untapped Big Data space in the market.See more
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