youfibre.co.uk

2.8
2.8 Based on 20 reviews

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Average Rating

2.8

/
5

20 Reviews

5 Star
41%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
59%

Filtered Reviews

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Review Time

Lotty Hughes
Terrible service — internet issues and no response

I've been paying for a service that simply doesn't work. The internet has never functioned correctly. Two engineer visits left my home in disarray—one left a box as a trip hazard, and the other made mistakes that left the exterior cover hanging off the wall. The biggest issue is the total lack of customer service. Nobody answers the phone, and I've spent up to an hour on hold multiple times with no response. Despite submitting a formal complaint and following up, I've received no reply. I'm paying for a service I'm not getting, and the company shows no interest in resolving the issue. I'm just waiting until I can legally terminate this contract. Avoid this provider at all costs.

1
Date of experience: Oct 28, 2025
Daniel Sanders
Professional service from a young representative

I had a very professional young representative who explained everything clearly and did an excellent job.

5
Date of experience: Oct 24, 2025
Wilfred Fisher
Helpful assistance with wifi issues

I spoke to a representative regarding my wifi issues, and they were extremely helpful.

5
Date of experience: Oct 19, 2025
Gorden Taylor
Quick and effective problem resolution

My issue was resolved quickly and efficiently.

5
Date of experience: Oct 13, 2025
Rhysce
My experience chatting with Steven K…

My experience chatting with Steven K was great. Sorted my billing issue. In order for me to make a payment. I have been chatting to several agents. But was not solved. Steven K managed to solve it by sending me a, link to pay. Also sorted my upgrade.Well done to him. Thank you again.

5
Date of experience: Oct 07, 2025
Neil Branney
Great help from Lethabo 5 stars

5
Date of experience: Oct 04, 2025
Alex
Install quick and easy

The installer Aaron H was very efficient and discussed various cable routing options. The work was completed quickly and left no mess. My internet is now very fast and I am happy.

5
Date of experience: Oct 02, 2025
Strawberry Fields
Shocking

Absolute rip off, I've had it for 6 weeks, signal is awful, I rang the sales fella that came to the house, told me to ring customer service, been on hold an hour, I'm just gonna stop paying. Impossible to cancel in the 14 day period coz you can't get through to them, waste of time x

1
Date of experience: Oct 01, 2025
Nicola elliott
Great service

Paul B, great service. Fixed my broadband straight away and checked coverage around the house.

5
Date of experience: Sep 25, 2025
Gabriela Franciscu
Bad communication,rude staff and low…

Bad communication,rude staff and low quality internet. They don t wanna let you go and keep charging money even 4 months after you are not using they services

1
Date of experience: Sep 19, 2025

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