Review Time
This service made me go through numerous frustrations for a dress with a broken zipper, only to then disregard their own returns policy. They seem to refuse to accept their items back, likely because they are aware that their products are of poor quality and not genuine. Ordering from them will leave you regretting your decision. Very disappointing experience!
I really wish I had read the reviews prior to making my purchase! My item was delivered and left in a trash bin, which was subsequently emptied. The company refuses to take any responsibility, despite the delivery service stating that the seller should initiate a dispute. I will escalate this with my bank. STAY AWAY!
I regret not reading the reviews prior to my purchase! My item was delivered and left in a garbage bin, which was subsequently emptied. The company refuses to take responsibility, despite the delivery service stating that the seller must initiate a dispute. I will escalate this with my bank. STAY AWAY!
I ordered a dress and was unsure about the material, but the tassels in the video were not what I received. The dress was poorly made and very disappointing for the price. As another reviewer noted, it claims to be from London, but that's not true. Don't waste your time!
The dress I ordered looked beautiful in the picture, resembling velvet or faux suede. However, what I received was low-quality polyester. It was nothing like the image, and I can't return it because the return address is in China. They offered me a 30% refund and a 30% discount on future purchases, but I refused the discount and opted for the refund instead. The website claims to be a British company, but it’s actually based in China. This should not be allowed.
They are absolute scammers, just as others have stated. I was offered a 20% refund while being told to keep the poor-quality item I received. I mistakenly ordered the wrong size, then ordered the correct one and explained my situation via email. Excuses keep piling up, and now I have two poorly made items.
I wouldn't even give them one star if it weren't necessary. Avoid this seller at all costs. I purchased a dress that was of poor quality, far too large, and looked nothing like the online image. The return process is ridiculous; they keep trying to offer discounts instead of providing a return label. Despite referencing consumer rights multiple times, the customer service representative continues to delay. There’s no contact number or live chat, only email support that seems to be overseas. Save yourself the hassle and steer clear. It's surprising that such companies still operate, and I hope awareness leads to their closure for fraudulent practices.
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