Review Time
They quoted me to change my car on Friday, on Saturday morning I purchased the car. When I contacted them to change the policy they tell me they do not ensure that type of car..
Even though they are still quoting on comparison sites for the same information
Total rip-off
Any issues relating to payments or direct debits are handled by a separate company, which makes resolving problems far more difficult than it should be. If something goes wrong, you cannot deal directly with the main provider and are instead redirected elsewhere. Unfortunately, this third-party company is extremely difficult to contact. It is almost impossible to speak to a real person, as you are kept in automated systems or left waiting without meaningful support. This adds unnecessary frustration to what should be a straightforward process and makes resolving billing issues far more stressful and time consuming than expected.
With my 10 years experiences with my past insurance providers as London delivery rider. Zego is one of all best! The offers are easy and flexible way to quote an insurance policy with either on 30 days or annual contract. Zego Sense app is fantastic designed to meet customer’s needs. Great professional friendly supportive with very quick responses from an agent on live chat to deal anything. I definitely will be happily long term customer with Zego company.
I had spoken to another customer support representative first. They gave me incorrect information, but after speaking to Nathenial, thankfully he provided me with serious help. It's great to get support from knowledgeable people. Thank you!
I tried to lift the company because after two years because I wasn’t happy with Ziggo with the price the new price of zero giving me but Mr Zak call me and he discussed the new price and breakdown cover and everything‘s fully compressive with me and literally, I’m really happy right now. He’s very good in his job. He helping me a lot. He gave me very good price. He cleared everything for me so another one year I’m gonna stay with Ziba and Just only thanks because of the Mr. Zak
Not satisfied with the service because every month, they are increasing my Insurance amount, my first insurance was detected is £137 After two months, it was deducting £144 and again after two months. It is deducting £155 sometime. I feel like I am getting a fraud from this company because the insurance will be at 30 days package monthly, but they are deducting amount from my account one week before and every month, two days or three days they are deducting which is my loss. That’s why I am not satisfy and I am not happy with this services.
My insurance number:- 1JNRT
Marcin was very helpful and resolved my issue quickly. I will suggest that you update your AI support bot, as it did not tell me I have to wait for 24hrs before my trips update. Therefore I have been in settings numerous times, updated the app AND deleted it and reinstalled it, would of saved a lot of time I probably wouldn't have had to be connected to a person jad that information been available.
No explanation or help. Your company uses threats and bullying to try and extort money. When I didn't agree to pay extra and found another quote youhave refused to carry out your threats of cancellation and my price hasn't changed yet lol.
I have cancelled my direct debit so someone with actual authority instead of computer bots had better handle the situation. I will be lodging this with defacqto and taking it to a tribunal for reclamation of funds and for the time you have cost me so far. I have proof of your threats and attampt at fraud so sort this quickly.
My experience was very good. Diego was polite, patient, attentive and explained everything very well. His customer service skills are impeccable and knowledge of the insurance policy was excellent. I would recommend Zego.
Unfair Treatment Regarding Policy
I am deeply frustrated and disappointed with the way my delivery insurance case has been handled. My Zego policy was cancelled solely because I missed an email deadline — a minor administrative oversight. This was not intentional, nor was there any fraud or claim involved.
I now hold an active SDP policy with INSHUR, have submitted all relevant documentation, and have been fully transparent about my situation. Yet, my attempts to reinstate or secure a delivery policy continue to be rejected without clear reasoning.
It is completely unacceptable that such arbitrary decisions are preventing me from working. I demand clarity, fairness, and immediate guidance on how to resolve this matter. Administrative oversights should never result in permanent blocking from essential work.
This situation has caused me unnecessary stress and inconvenience, and I expect a proper review without further delays.
Muhammad
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Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.See more
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