Review Time
I purchased from zettle back in August 2022, I bought a zettle terminal for a new business I was starting. I was taken ill, and unable to start my business as planned.Following on from treatment, I am now back in a place where I am well enough to kick start my venture.I unpacked my zettle terminal, turned it on, and was greeted with a security error message. I reached out to zettle customer service and I was told that the unit was ‘damaged’ and ‘had been dropped.’ Of which, I could confirm that it certainly hadn’t - it was still sitting in its box, on my desk in my office with the plastic protective film still on it (which I photographed and sent to zettle).I was told that there was nothing they could do, and I could buy another terminal if I wished!Yes, the unit might have been purchased a couple of years ago, but I hasn’t been used. There is no difference to the unit sitting on a shelf in their warehouse waiting to be purchased!I’m highly disappointed by the level of empathy by zettle, given the circumstances and the fact that I run hundreds of pounds per month through my other PayPal accounts, and the cost of a machine to them is pennies, but to me it’s a lot of money for something that isn’t working!Highly disappointing Zettle/Paypal. Wouldn’t recommend them at all!
I have used i Zettle for around 8 years. This is the first time I have had problem with charging the machine. The chat line was extremely helpful and patient with my limited range of technology. Everything resolved and help with purchase of new Zettle reader.
Your Base Unit has failed and let me down, can no longer print receipts and it will not charge the CardReader. The CardReader does charge when plugged in direct. Your agent confirmed it was purchased as a complete set on 3 May 2022 for £238.80 Ref ***********. The unit is not of Merchantable Quality having lasted just 3yrs! Your agent offered to replace it at £89.00 when I enquired about a discount he offered 'the limit' of £10.00. I asked for it to be escalated as I consider this 'unreasonable' I counter offered suggesting 'half price' at £45.00. I'll await a reply.
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