Review Time
I was initially very satisfied, which led to a second purchase. However, only part of my order came this time, and despite my attempts to resolve the issues, they continued. Half the payment was completed, but further complications arose—payment not appearing (thankfully, we have a receipt), another delivery delay, and incorrect order details in my email, although the system was accurate. Now, my calls are either unanswered or indefinitely on hold. I've reached a point where I no longer care about the rest of my order. My experiences with customer support have been frustrating; their management of the situation has been inadequate. I had initially recommended this service to others, but they also faced incomplete deliveries. I cannot endorse this service moving forward.
My first experience was great, which is why I ordered again. This time, only part of my order arrived, and while I tried to resolve it, the issues continued. Half of the payment was made, but there were further complications—payment not showing (luckily, we have a receipt), another delivery delay, and wrong order info in our email, though the system was clear. Now, my calls go unanswered or are on hold for too long. I've lost interest in receiving the rest of my order. My dealings with customer support have been disappointing; they should handle these situations better. I initially recommended this service to others, but they also encountered partial deliveries. I won't be recommending it in the future.
The store is fantastic, and the staff and products are excellent. We ordered a couch, bed, and dining set, specifying they were for two floors. However, during delivery, the bed was fine, but the delivery person said the couch couldn't go upstairs and left it on the ground floor. It took a few days for the team to respond, and now they're asking for 50% cancellation for the delivered couch and €116 for the undelivered dining set, totaling around €1000, or I need to remove a window, which has its own costs and risks. I suggest adding a measurement field in the ordering process, especially for newcomers like us, and having salespeople ask for measurements to avoid issues.
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