Review Time
ZNO have been pushing their 'Little Black Books' via Instagram and it made me curious to see what they could do for a mere £6.00 a copy.
Their book prep template was limited but worked fine for my purpose - just a book of 20 square black & white images, no text is offered except on the cover and spine.
Ordered two copies of the same book, total £12, but then the postage costs added another £5.75. Ok, figured that was still reasonable seeing as they are made in China!
Pleasantly surprised when I received them just over two weeks later. Extremely well packaged, a stout cardboard box and plenty of packing, they arrived in pristine condition and exceeded my expectations.
Ok, so they are a bit like the kind of books you buy for toddlers, thick cardboard pages, solid covers and *very* robust, but they are remarkably well printed, matching the original tones of the black & white images perfectly.
There's something about their chunky nature that makes them quite attractive and desirable, despite their simplicity, and for the kind of picture presentation I had envisaged they fit the bill perfectly. A 'mini exhibition' you can give people to illustrate the type of work you do.
ZNO have been pushing their 'Little Black Books' via Instagram and it made me curious to see what they could do for a mere £6.00 a copy.Their book prep template was limited but worked fine for my purpose - just a book of 20 square black & white images, no text is offered except on the cover and spine.Ordered two copies of the same book, total £12, but then the postage costs added another £5.75. Ok, figured that was still reasonable seeing as they are made in China!Pleasantly surprised when I received them just over two weeks later. Extremely well packaged, a stout cardboard box and plenty of packing, they arrived in pristine condition and exceeded my expectations. Ok, so they are a bit like the kind of books you buy for toddlers, thick cardboard pages, solid covers and *very* robust, but they are remarkably well printed, matching the original tones of the black & white images perfectly. There's something about their chunky nature that makes them quite attractive and desirable, despite their simplicity, and for the kind of picture presentation I had envisaged they fit the bill perfectly. A 'mini exhibition' you can give people to illustrate the type of work you do.
I can't rate the quality of my order (a photo book), because it never arrived and I'm not even sure it was actually ever shipped.I ordered within the shipping deadline for Christmas (as it was supposed to be a gift) and paid extra for priority shipping. According to the website, my order was shipped a week ago, but the tracking button and the tracking number do not work. I contacted customer service, and they also cannot access the tracking information for my package. They also did not know who their delivery partner is either. I am very disappointed in their service. They are not offering any sort of commercial gesture. I spent 200 euros for literally nothing and am now missing a Christmas gift for a loved one. I have actually ordered from Zno several times in the past, with good experiences. Very sad to see how much the company has gone down the drain. I will not order from them again and I would not recommend them.
I was printing a few albums and decided to give them a try. I'm a professional photographer and have been for about 20 years. I ordered their matted album with lustre prints, white pages, and the brown linen cover. The album came extremely fast, and the quality was just as good as other professional album companies. I'm super happy with it.
I am ordering a flush mount album, and it refuses to allow me to add one or two parents albums with it. Since you cannot order it later, this option needs to be there and it is not. NO ANSWER FROM STAFF, I CANNOT ORDER PARENTS ALBUM, CALL ME 214-708-5071
I had the pleasure of working with Zno for a recent album order, and I couldn't be more impressed with their outstanding customer service! After noticing minor a tiny scuff to a wedding album upon unpacking, I reached out to their team to resolve the issue. Kelly was incredibly responsive and professional, I offered to send the album back and have only the cover remade as it was a very large album with lots of pages. But Kelly offered a solution to reprint the entire album rather than just the cover, which I truly appreciated.Throughout the process, the Zno team was attentive and provided clear communication, even merging my new order with the existing one to save on shipping costs. They also kept me informed every step of the way, ensuring everything was taken care of in a timely manner. I felt valued as a customer, and their dedication to providing excellent support really stood out.Highly recommend their services! I’ll certainly continue to use Zno for my future orders.
I have an account and have made many books. However, my pro plan is expiring and I have not been able to get into my account the last three days and there is no one to contact....no one and I was trying to meet their deadline. Totally upset as I have paid them through my account.
A few years ago, I engaged the services of ZNO and made the initial payment via my debit card in 2020. Subsequently, they set up a direct debit arrangement with my bank account, deducting $20 at regular intervals.Recently, I discovered a concerning issue with my St George Bank account in Australia. It has come to my attention that, without obtaining my prior consent, ZNO has been deducting US$20 from my account every three months for the past 4 to 5 years. Throughout this period, I did not utilize any of their services, and to the best of my memory, I explicitly requested approximately 4 to 5 years ago that no deductions should be made from my bank account for any purpose or under any alleged plan.Despite this, ZNO eventually agreed to reimburse me the deducted amount. However, instead of transferring the funds back to my bank account, they deposited the money into my PayPal account. Unfortunately, ZNO neglected to cover the necessary processing fees associated with PayPal, resulting in me being charged for a transaction in which I should not have incurred any fees.I firmly believe that ZNO should bear the responsibility for the PayPal fees rather than passing the cost on to me. Despite numerous requests, they have consistently declined to reimburse me for these charges. This experience has led me to question the integrity and trustworthiness of ZNO as an organization.
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Zno™ is the world's largest flush mount album maker. Zno makes premium albums, books, frames, prints, canvas, cards, boxes and many custom products.
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