Review Time
I have no idea where these bad reviews are coming from. I have been doing photography and having photo books made for many years and I can say without hesitation this is the best product as well as the best customer service I have experience in many years. The product is near perfect and the outcome exceeded my expectations. Moreover, I was enrolled in their pro plan, which provided very usable perks and exceedingly fast shipping. I’ve ordered three products with this company and I am three for three for perfect products and delivery. My two cents…
I don’t even know where to begin with this “service”. I had already promised a client this specific photo album and was forced to follow through with it because of it potentially damaging my reputation. I had a promo code for 50% off so I had quoted my client a lower price. That was a HUGE mistake. The website is absolutely TRASH. It took me literally days and days to get the thing ordered because there was an error every single time and then it wouldn’t save the album I created. FINALLY after literally 5 or 6 days of this crap- customer service FINALLY responded with absolutely unhelpful advice. At that point I had already gotten it ordered but of course the promo code didn’t work. I also had to pay for priority shipping on top of my loss because of the amount of RIDICULOUS time it took to get me to order it. Customer service is the worst I’ve ever dealt with and naturally, wouldn’t help me with anything. They suggested I use the SAME promo code that didn’t work the first time on my second order so I can get the discount. YEAH OK. Idk why they even bother having a “customer service”.Total garbage company.
I was very hesitant to purchase my wedding album from zno because of the negative reviews I saw online. But I decided to risk it and order it anyway. My album came out absolutely beautiful!! Amazing high end quality, clear pictures made from beautiful material pages, and the leather is stunning. I highly recommend using zno!! Also it arrived less than a week after I ordered it!! You won’t regret your purchase!!
Even after I sent customer service pictures with a tape measure of a 16 x 20 print that is not the right length they still insist that there metric measurement in centimeters of 41 x 51 is correct...A 16x20 is 406 x 508 millimeters, even if they had cut it right at 41x51 it still would not fit into a frame made for a 16x20 print. This print is mounted on styrene.print #1 = 401 x 508print #2 = 412 x 510Even if it was printed correctly I would have to cut it down to the right size, there is also a 1/2 inch border specifically so that the title block would show in a frame, it does not, the frame would cover the lettering.I did not want a third print and they refused to give me a refund, there customer service is unprofessional and they only thing they have been trained to do is not give refunds.If you order from them you have a 60% chance that they will get it right the first time.They will reprint an order and send it right back to you whether it is correct or not but they will not give you a refund. Worthless company, I will never order from them again.
Worst and unprofessional printing and costumer service I experienced! I ordered my wedding album through ZNO, Uploaded high resolution - top quality photos, and I received a totally different album - with low quality blurry and off color photos. When contacting them they said the original photos I uploaded are the problem. Showing them proof of their mistake did not help and they won’t refund me.
Very Unprofessional service. not recommended to anyone. I placed the order with priority shipping service. Paid in full. Delivery time was 2 weeks but due to problem they extended to 4 weeks. waited nearly 6 weeks and still no reply from them. Had to cancel the order with full refund. But it effected my reputation to my clients. I am a wedding photographer and words are very important in my business. Will never come again.
I was a Pro Maker member for many years but decided to cancel at the start of COVID. I contacted Zno with my request to cancel however they continued to take payments from my credit card without me realising. I contacted them over a month ago & they agreed to refund the last 7 payments that had been taken without my consent however a month down the line I’ve not received the refund & they’re wanting me to jump through hoops to get it… Just check the payments haven’t left your account & reissue them (surely it’s not that difficult!!) Customer service from this company is disgraceful, I definitely won’t be using them again!!
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Zno™ is the world's largest flush mount album maker. Zno makes premium albums, books, frames, prints, canvas, cards, boxes and many custom products.
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