Review Time
Hello Zno Customer Serivce!Wooow I thought I was going to like this company, but now I don't know! Just got off the phone with a customer service Agent "Evelyn" and she was a bit rude! It's shocking because before she seems really helpful and nice! Maybe because she has a heavy load or something! Everybody have bad days, however when speaking with customers who plan to make ZNO their number one Album company, you have to he careful with the way you speak with your clients! Even though you have a lot of Customers you have to tend to, you still have to be patient and answer their questions in a diplomatic way! At first I gave Evelyn a good review, now I feel so sorry that I gave her a good review! This is my first time using this company, so that's why I have so many questions! As a professional photographer, I want to make sure I'm knowledgeable myself as far as Albums go! Hopefully, if I call back with any questions I get someone who is not rushing me! NOBODY WANTS TO BE RUSHED! Again, I know this company probably have a lot of calls, but again you still have to be patient with your customers!
I have been using ZNO for years now and have to say I have yet to run into any issues. Anything that has actually gone really off the rails has been on me when I go back and look at how I submitted my job. Color on my art prints have been beautiful. Books are stunning and my clients love the mounted prints. I have had no issues with fading over the years even in direct sunlight which is a big deal in quality. The one issue I did have was resolved immediately and made good without an hassle and frankly it was my fault but they still took care of it. If DHL becomes a problem ZNO steps in and helps out. My orders always fly right thru customs, they have this down to an art! I prefer using them over other local companies. You just have to have patience and set proper expectations on your order turn around time, DHL is slow not ZNO.
Lowest unprofessional customer service. The person name “Evelyn”, someone on the company end need to provide some training. Zero tolerance to listen to customer issue. Solving problem? She just doesn’t want to listen. And i am Zno pro plan member for past 3+ years and purchased products periodically.
I’ve been dealing with Zno for many years but lately I’ve been so disappointed with the work I’ve been receiving, prints and albums. I can print at CVS and still get a better resolution. I paid for priority couple times and my packages didn’t get delivered in the time it was estimated .. if u have to deal with this losing company do not pay extra for delivery.. it’s a scam ..
I was thorough with preparing my photos, (I'm a graphic designer by profession) The international pics came out pretty good and overall I would have been quite happy except for the fact the cover photo was cropped wrongly, leaving uneven white edges on a black cover...not good and not consistent with what the preview showed. I checked the preview twice before sending to print and I know what I'm doing so a bit disappointed that my complaint was fobbed off. I'd say print quality is good but be careful of the upload software, I've noticed I'm not the only one with this observation.UPDATE. Zno kindly refunded and I'll probably use again but with a different browser,
The quality of the print is good, but everything else is awful. THE PREVIEW DOESN"T LOOK LIKE THE FINISHED PRODUCT. The edges in the preview did not give me a realistic idea of what to expect from my finished product and I was VERY dissapointed, especially when I contacted customer service and they did not explain why it looks different in the preview and in print. Will not recomend this site.
Again, I can only give positive feedback for this company, quickness of service and the quality of the product. Since my last review, I have ordered different items and today arrived the 8 X 8x10 Flush Mount Print (Metallic Print). With the discount applied at the time, these worked out at about £2.41 for each. The sheen is amazing and does make them look metallic. another really happy purchase.
Claim your business profile now and gain access to all features and respond to customer reviews.
Zno™ is the world's largest flush mount album maker. Zno makes premium albums, books, frames, prints, canvas, cards, boxes and many custom products.
aisuitup.com
thebusinessarisellc.com
heysmmreseller.com
motionarray.com
top4smm.net
onthego.cc
7medialondon.uk
stateofauthors.com
bookbox.au
imusician.pro
