Review Time
I'm reading these reviews and have no idea what people are talking about too be honest. I've been using ZNO since 2016, I was a pro member then a Maker Plan Member, and I've always loved my prints from ZNO, even back when it was Artisan State. I used to use their albums all the time, however, I have no moved on. I do frequently use their printing services for affordable wall art, my smaller prints that go into my USB boxes and their Ivory Prints, I adore the quality. Being in the UK, Shipping time amazing me. The fastest I had ever received an order was 4 days on Priority Shipping. Averagely is like a week. I don't really relate to the other reviews, but I'm 100% genuine and will continue using ZNO for as long as they're around. I appreciate affordable, quick service and that's what I get.
Sorry to leave a bad review but the quality of the calendar was really poor.Company based in California but the calendar was printed and shipped from China, so long delivery time. Tracking info said it had been stuck in customs in Belgium then delayed again on arrival in the UK.On arrival all of the pictures had been printed crookedly, some rotated, some not centred. The problems were very obvious.Gave them two stars though - one because the colours were true, and one because customer services responded within a couple of days and gave a refund.
I have had a Maker Plan subsription for a couple of months. Their terms & conditions say you can cancel any time with a notification period. After numerous emails and requests via web form, I simply never got a response to my cancellation request. They kept withdrawing money from my credit card account and I had to contact VISA to credit this back. The products and books they offer are nice, but prepare to being screwed if you want to cancel your plan.
I've placed many orders from ZNO. I've never had a problem-Good prices and Decent quality... until now. Customer service is absolute garbage. I had a problem where an order was sent to the wrong address (an address from THREE years ago) I have had orders sent since that address. It was delivered and accepted by whoever lives there now. Customer service responds by saying it's not their problem and that it was my fault the address was what it was. Are your serious?!If you want a cheap product it's a great cheap product. If something goes wrong with your order than you pay for even cheaper service. Good luck getting your money back.Will never recommend ZNO to a colleague or creative again
Products are beautiful however, that's not the only thing that counts. Customer service used to be good, however, lately its really really bad, I needed to switch company cause there was almost no communication what so ever. Would love to switch back but, its hard for me to work that way...
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Zno™ is the world's largest flush mount album maker. Zno makes premium albums, books, frames, prints, canvas, cards, boxes and many custom products.
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