Review Time
I wasn't informed of a automatic renewal payment for a service we could not get working correctly so obviously didn't want another year of it.
Received an email that a transaction has been completed, went onto 123reg control panel & unselected the "auto renewal" tab that they do kindly auto check.....
Went onto PayPal & opened a claim stating the service is not required, it was a couple of hundred pounds for an email service. Not small money to me.
Claim rejected due to information provided by 123reg.
Thanks ... 10+ years I've been with 123reg. It's the 1st service I've not been happy with & surely given the vast wealth you earn compared to little old me, a refund this time could have been understood?
Obviously not! Thieves
Terrible support experience. Our DNS was down, and we were informed by the customer service team that it was just a minor issue for them as a company. We have clients in distress because we cannot access our platform. This is a significant problem for us, and the company shows no concern and cannot provide a timeline for resolution!
This service is highly dependable and places great importance on customer satisfaction. Whenever I face an issue, I can easily reach out and connect with a knowledgeable representative after just a brief wait. I have consistently found their staff to be helpful, regardless of how minor my concern may be.
This service is truly dependable and prioritizes customer satisfaction. Whenever I've faced an issue, I can quickly get in touch with a knowledgeable representative after only a short wait. Their staff has always been supportive, no matter how small my concern.
I interacted with one of their chat representatives regarding an issue with a client website, and it was clear they were unwilling to assist. The demeanor was rude and unprofessional. As a result of this experience, I've decided to move my hosting to another provider. It's unfortunate that my long-standing relationship with this service ended due to such poor support.
It's best not to share your payment information with this service. Three months ago, I was convinced to sign up for a five-year hosting plan under the pretense of saving money. Today, I found they charged me an additional £100+ without any prior notice for a supposed renewal. They seem to take advantage of customers when support is unavailable. I'm stuck with this service for five years but hope my payment provider can assist. I felt pressured into spending a significant amount, and their instructions are unclear. Avoid them if possible.
I previously shared my concerns about being charged early for SSL. The company's office reached out to apologize and admitted their mistake, yet I've just received a notification that my SSL certificate will expire soon. When will this subpar service improve? They are aware of the actual expiration date, and I've already spent too much time on this matter.
I had been avoiding another provider due to poor feedback on their support. However, after my account was transferred to this service, my concerns grew. Their support has been inconsistent, and when I sought help with DNS configuration, I was told it was my responsibility. As a web developer, this was frustrating. I ended up switching to another provider who has been much more responsive and helpful.
I received a message on my website indicating that a PHP update was necessary. While I'm familiar with the platform, I'm not very technical, so I reached out for assistance. The representative I spoke with was incredibly helpful and resolved my issue promptly. I felt relieved and thankful for the support. A definite five-star experience!
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