Review Time
This has become my new go-to for paper and cardstock. The website was easy to navigate with great product photos and descriptions. I was very happy with the product cost and shipping charge and they were very quick to ship once my order was placed, with fast delivery. I gave it 4 stars because there's always room for improvement, however, if I could, I'd give it 4 1/2 out of 5 cause they are that good. Simone.
I bought original Brother inks that were listed as in stock. The next day, I received a call saying they were actually out of stock, but compatible ones were available instead. I explained that I prefer original inks, as I had issues with compatible ones in the past. The person assured me these would be 100% compatible and work perfectly, so I agreed — I urgently needed the inks.Once they arrived, I installed one cartridge and it worked fine… for a while. About a week later, my printer displayed the message: “Ink not recognized, please insert original ink.” Soon after, it asked to replace another color. And today, it completely stopped recognising the magenta ink, which is still almost full.This confirmed what I already knew — never again with compatible inks, only originals. I contacted support, but after several days, all I received were standard troubleshooting steps: uninstall, reinstall, reboot, etc. I don’t have time for that — I need a reliable printer every day, which is exactly why I’m willing to pay more for genuine inks.123inks, please stop selling this low-quality compatible ink and misleading your customers.
Placed order with no problems. Received on time. Super helpful customer service. There was a little delay with one of the items I purchased but wrote to me immediately giving me options and sent money back immediately and with no problems.A wonderful experience and happy to have bought from this company
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