Review Time
I have been dealing with 123ink for years and in recent times they have really upped their game. They not only offer top quality products and speedy delivery, but this is topped off with some of the best customer service and after sales service you will find today. Really dedicated to customer satisfaction, real humans talk to you (and even call with options if there is likely to be the slightest delay with an order) and they deserve every credit for that in a world that seems to do everything to make customer communications difficult. Highly recommended!
I wanted to buy ink for an old printer which would only allow the use of a specific brand. On ordering same from the website I got a call from a member of staff to enquire if all was in order and I was particularly pleased that I could choose my preferred delivery method. He then went on to ask why I chose that particular brand of ink when it was so expensive for so little in a cartridge, and yet again went out of his way to explain to me why my printer wasn't accepting any other brands. He was a very warm, friendly and extremely helpful staff member, the kind of person I would love on my own team. I'm just ragin' that I can't remember his name! To top off this very positive experience - my ink was delivered the very next day!! Had I ever used your company before?Nope.Would I use it again?Definately!Would I recommend this company?Absolutely!!Thank you so very much!!Pam.
Purchased a cartridge online this morning, then get phonecall to say they dont have it in stock, pushing their generic product which I didnt want. I suggested they shouldnt allow purchase if they dont have product available. No urgency in refunding card either...
I ordered ink with 123 , there was an issue with the product . 123 customer service tried to help but the issue could not be rectified. The company replaced the product . I am most grateful for their efficiency and service, I will be ordering the product again. Excellent value for money and very good customer care experience. Happy customer, Audrey
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