Review Time
Completed a course months and months ago. Had to ask every week for my certificate which I still don't have now.all I was told is that there as an issue with sending certificates at the moment this was before months before Christmas. I have sent further emails asking for this. I enrolled in another course with them last year aswell and paid upfront I won't be doing it if they don't supply certificates. So I have lost money because of this. Impossible to get in touch with. The phone just rings and rings no answer the WhatsApp message doesn't get looked at. All round terrible website and I believe it is a scam
Completed a course months and months ago. Had to ask every week for my certificate which I still don't have now.all I was told is that there as an issue with sending certificates at the moment this was before months before Christmas. I have sent further emails asking for this. I enrolled in another course with them last year aswell and paid upfront I won't be doing it if they don't supply certificates. So I have lost money because of this. Impossible to get in touch with. The phone just rings and rings no answer the WhatsApp message doesn't get looked at. All round terrible website and I believe it is a scam
If I could give 0 stars I would. Paid over £800 for PRINCE2 course including exams. Despite requesting the exams as instructed I never received them. When trying to discuss the issue or request a refund you just get completely ignored. Yet message to enquire about paying for a course and they reply straight away. Absolute scam, I will be reporting to Trading standards and pursuing legal action. Avoid at all costs.
I booked the PRINCE2 Practitioner Course (Edition 7), but I still haven’t received my exam voucher. I attempted to take the exam in October 2025 and have followed up several times since by email and through the complaint form.Initially, I was told the voucher would be issued, and my expiry date was extended, so I waited as advised. However, months have now passed with no further updates, and none of my recent messages have been acknowledged. My access to the learning platform is about to expire, and I have spent hundreds of pounds without being able to sit the exam.I would appreciate this being resolved urgently by issuing my exam voucher immediately or providing a full refund. The lack of communication and delay has been extremely frustrating and disappointing.
I would strongly advise exercising caution before registering with this organisation for any certification. My experience has been extremely disappointing. I purchased the ITIL Foundation course in November 2024 and requested my exam voucher in May 2025. Despite multiple follow-ups, I have not received the voucher to date.Their phone lines have been consistently unreachable, and my emails have gone unanswered. Based on this experience, I would recommend retaining your funds and considering alternative, more reliable providers.
I paid £474.05 on 8 November 2024 to Imperial Learning Ltd (trading as 1Training) for a PRINCE2 Foundation course including an exam code.I completed the learning and requested my exam code on 25 September 2025. I submitted a formal complaint on 29 October 2025.Months later, the exam code has still not been provided. I have repeatedly been told there are “technical issues” with no resolution or timeframe.As a result, I have been unable to complete the qualification and no longer have access to the learning materials. This has directly impacted my ability to apply for jobs while unemployed.Trading Standards are now involved. Based on my experience, I would strongly advise caution before purchasing from this provider.
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1Training offers the best of internationally recognised qualification to students in the UK and around the world. As a pioneer in online education in the United Kingdom, we are make superior learning methods available for students with flexibility, convenience and easy payment. Our students acquire the highest skills and expertise through a range of comprehensive courses that cover multiple fields and industries from Human Resource, Administration, Information Technology, Project Management, Accounting & Finance to Beauty Therapy, Yoga, Animal Care Business, Small Business and Life Skills. Our certifications are accredited and internationally recognised, and if students need to fast track their careers, we have the best courses to benefit you. We make studying affordable at 1Training and pride ourselves on providing our students with a high-quality education that will take you to great heights. See more
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