Review Time
I have worked as a driver for this company for 5 years. The management team are friendly and efficient. Training was provided initially, followed by further instruction as needed. All the passenger assistants I have worked with have been dedicated to the children, and have gone the extra mile to keep them happy and safe during journeys.
My daughter is special needs, she sometimes has meltdowns or difficult behaviour due to her Dyspraxia (mental not motor) and her other difficulties which fall into the autistic spectrum.This company is supposed to transport special needs children to school and home, Not only do they fall Shockingly short in how the bus staff treat the children which is abrasive and they shout at them! causing the disabled children further distress. (while the parents cannot see, and the children cannot defend themselves.. they will abuse them?) they verbally attach the children if they do not comply like a non special needs child would.. for example rocking in their seat or shouting.. as disabled children on occasion do.Also this morning, my special needs daughter was running late.. not unusual for special needs as any parent will tell you while caring for a child like my own, however, this is the first time since this absolutely disgusting company took over that this has happened to us personally, although other parents have many terrible stories to tell.the bus driver looked at my wife as she opened the door for my daughter to get in their van, as she (the driver Alison) pulled away (we are talking putting her foot flat to the floor speeding away WITH SPECIAL NEEDS KIDS IN THE VAN!) the whole time looking at my wife and not the road!!!!! How incredibly irresponsible and childish!not only did she put my daughter in a stressful situation but she endangered other peoples disabled children!
All the other reviews are correct, this company were the cheapest and it has impacted on both staff and the children they transport to school.Routes have been slashed, cramming more children into minibuses to save money and a poor mixing of children that were once lone travellers.Staff are treated poorly and many lose their jobs on a whim with little or no notice impacting on the regularity these children require.
we recently had out special needs childrens school transport, i have never known such a awfull company , we have had a few differnt companies over the many years taking the kids to school but these are terrible, out of the depths ! and the rudeness off the managers when you call to view your concerns over the untrained staff and the fact your concerns as a special needs parent to only be ripped into and bad mouth'd its discracefull, you cant show a sign of concern for your childs wellfair and wellbeing without being judged and had a go at for complaining, its just wrong there was even one bus that door didnt safely close in the morning instead of doing the right thing and remove the children or wait for another bus they took the kids on the bus, one thing after another really , lots of lies and passing the blame to the parents for there lack of knowlege and awareness over special needs children, and shame on lincolnshire council for doing this to save a few quid !
The staff of this company have NO training with special needs. No training whatsoever in fact. Employees are taken off the street, given a crb check and put in the deep end with special needs children, (spoken to an employee this morning, who told me this exactly) they are told NOT to disclose to parents anything which happens on the bus, to report only to the company boss, and lie to parents if necessary. This company is a JOKE, and Lincolnshire council have employed them to pick up all Lincolnshire special needs children in 2017 because they are the cheapest.poor kids... I fear for them.Thank you for your reply:-but it seems you do not know your company as well as you should.a member of your staff told me themselves they have NO official training, and received none before starting their job. when asked if they had at least first aid training, the answer was no, in the event of a disabled child having a fit in their care, they would not know what to do. they told me they can ONLY report back to their boss of events which take place in their care and not tell the parents of events with their child.you may talk the talk but you company cannot back it up. as your the facts and actions speak louder than your false claims. I am on the receiving end of your company, you, it seems, need to investigate your staff.
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