Review Time
I had a situation, where the local post courier didn't do their job and just didn't deliver my package (because they are a crap company). The 42 Lolita staff acted fast and did everything so the package will get back to me. Finally got my package on time. Very good and professional customer service, they really want to help you.
I had a situation, where the local post courier didn't do their job and just didn't deliver my package (because they are a crap company). The 42 Lolita staff acted fast and did everything so the package will get back to me. Finally got my package on time. Very good and professional customer service, they really want to help you.
The shipping was fast. They sent a lot of updates and the communication was really fast when there was some problem with my address. They even went out of their way and sent me reminders to pick up my package. Overall a pleasant experience. Clothes looked nice too. Will purchase from this store again!
definitely legit and definitely worth it. the communication from them is great and you can tell they really care, with constant updates on orders and quick reply’s to my emails. my order was estimated to ship in a month and a bit after i ordered but was shipped like 2 weeks later and arrived maybe over a week after that which was a pleasant surprise. very happy with my experience and would buy from them again (i already have 2 more orders)
Communication was 10000/10 , I've never had an experience with sellers that were so thorough about it before this. I got all i ordered except one item that was out of stock which, they warned me about quite fast, and offered me to choose something else or receive a refund. I chose the refund, and it was delivered the same day i responded. Their size charts can be confusing or sometimes not exist at all but luckily clients can leave comments in which they often talk about sizing so that's how i chose what to go for.
I never received my items. The delivery people just didn’t deliver my package and while that isn’t their fault, I paid 42lolita for everything which means they have the money I paid for shipping. I even paid for insurance and they refuse to refund me. So I’ve paid over $200 for nothing but stress. And this site had such good reviews online. Such a disappointment.
Best customer service I've experienced! After making one purchase without checking the measurements (huge mistake, always look because the sizing on their selection is teeny tiny), I realised I would have to get plus size/custom fit pieces, so I ordered and provided my measurements. They had misinterpreted one of the measurements, and rather than mindlessly passing it onto the makers, they actually emailed to ask about it. The process was transparent, I was kept updated about shipping and all communications received from customer service were so polite and lovely. I got my clothes way sooner than expected and was overjoyed to finally have a coord that fit. I also had a good experience with their buy for me service, which was super fast and easy, and makes you really feel like you contributed to the community. Overall, by far the best place to get affordable lolita fashion! I love this service!!
Although shipping is costly and exchanges may not always be easy to do, customer service is extremely high quality and the clothing is very cute and boutique level quality. They stock a lot of amazing brands from taobao and indie providers, and help make EGL, kawaii and lolita fashion more accessible to the world. Do be careful with sizing though, some clothes may turn up smaller despite being the same measurments technically
Thirty dollars for shipping, it looks expensive but in fact it’s normal because I’m from France and the clothes comes from Japan (I think). Anyway, good products, well sewed, even if my pants were a bit short to my calves because I’m athletic. Still a good experience.
My daughter loves the website, we have ordered about 3x times there, it is expensive, but it is worth it, the items are of a good quality and the customer service is so very kind and attentive, we have had to contact them several times and always got answer very quick and super polite! Pre orders take a long time, so be aware of that, may take months!!
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