Review Time
The whole experience has been great. We had been looking for a new house for ages and couldn’t find one we liked. We had looked at other new build houses but once we took a walk around ‘The Maxwell’ we knew instantly was the house for us.
The help from Lucy and Natasha from the sales team made the purchase so straightforward from reserving the property and answering any question we had. Dave the Assistant Site Manager has already proven to be so helpful and a couple of issues we spotted when we had the home demo were sorted straight away.
Highly recommended for anyone who is thinking about buying a new build.
The whole experience has been great. We had been looking for a new house for ages and couldn’t find one we liked. We had looked at other new build houses but once we took a walk around ‘The Maxwell’ we knew instantly was the house for us. The help from Lucy and Natasha from the sales team made the purchase so straightforward from reserving the property and answering any question we had. Dave the Assistant Site Manager has already proven to be so helpful and a couple of issues we spotted when we had the home demo were sorted straight away. Highly recommended for anyone who is thinking about buying a new build.
All the way through the process the service was professional and friendly. They were accomodating during initial contact, supportive through the buying process and any snagging was done without a fuss and very quickly. I would highly recommend.
We purchased a new property in Sholden Kent approx 15 months ago. From the day of viewing to the actual purchase and the moving in, the individuals involved were extremely professional and a credit to the company. The quality of the property is excellent.I recently needed to speak with the after sales dept to request some information not regarding the actual property. I am a man of mature years and have dealt with many companies over the years and from experience did not expect the service I received. I emailed the department and within 24 hours my request was dealt with in an extremely professional manner. I cannot recommend this company any higher.I thank sincerely all those members of staff that I have had the pleasure of dealing withClive Naslund
From what started as a curiosity on visiting a new build accommodation; we were totally sold by the expert advice and support of the sales team, especially our dedicated sales advisor Zoe. Her support and empathy at listening to the customer was in great contrast to the horror stories you hear. Zoe kept in contact with us weekly, even when there was nothing to add. She accommodated every wish we for the property design and furnishings plus our many visits from early morning, to late evening and even weekend site visits, many unannounced where we would just turn up . Moreover she gave us every confidence that we were making the right choice for our biggest life choice. We can not wait to move into our forever home. Thank you Abbey but more importantly thank you Zoe (and Heather who was also so helpful when was Zoe not around). Without them we would not have pushed forward with the sale or be writing this review. Regards Shaun and Jo
We’ve recently moved into our new home at Kings Green, Upminster and are very happy so far.Akash, Julia and Caroline in the sales team were fab! approachable and helpful at every stage, and made sure the process went smoothly.The real highlight has been the site managers Matt & Ed who have been absolutely outstanding. Nothing has been too much trouble for them — they’ve genuinely gone above and beyond and done everything they can to make sure things are sorted. They’re always responsive, easy to deal with, and clearly care about getting things right.Matt and Ed are a real asset to the Abbey Homes team, and their support has made a big difference.Thank you team - Claire &James
"Exceptional service from Dean and Cathy at the St Albans site! They are incredibly professional, responsive, and helpful. We are one of their first buyers at this site. They made our first house purchase smooth and successful. Five stars!"
When buying my new home from Abbey New Homes, it was a pleasure due to both the sales team and the site team, and the level of service has been exceptional throughout.A special mention to Teresa and Karen from the sales team. Both were incredibly helpful, approachable, and thorough. They took the time to explain everything clearly and made sure I had all the information I needed. Their communication was quick, professional, and genuinely friendly, which made the whole process smooth and stress‑free. Committed to delivering a positive customer experience, Teresa and Karen absolutely delivered.On site, Curtis, the site manager, provided equally impressive service. He was organized, knowledgeable, and went out of his way to ensure everything ran as it should. His professionalism and attention to detail made a noticeable difference, and he was more than happy to help with any questions or concerns.Overall, the service from both teams has been first‑class. Teresa, Karen, and Curtis each demonstrated real dedication and pride in their work. I wouldn’t hesitate to recommend them — a genuinely fantastic experience from start to finish.
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Recommended building contractor and property developer, operating in the south east of the UK, offering beautiful homes, attractively priced 🏠
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