Review Time
Abby has no continuity. It doesn’t remember your past conversations. I have to repeat or paste my life story or summaries for it to tailor the therapy to me, every time, which completely defeats the purpose of paying for the service. Abby is more psychological reference (which is great) than therapy
Paid once contacted abbey support still haven’t heard a thing Then a day or 2 later my subscription cancels
I I let support know I sent several emails mails thought they’d eventually get me back ( no chance but they were quick to take my money ) So I bit the bullet snd paid again it was ridiculous
I’d be better off buying a tape recorder and listening to myself complain
Absolutely no
Advice, no help just repeating my shit back7 to me snd looking for money
Never again total waste of time
It's great when it works. BUT it often doesn't it glitches a lot. I paid for a full year just 2 months ago and now I can't log in cos apparently Abby isn't allowed in "my state" which happens to be Scotland in the UK nothing to do with the states and even if it was then why take my money or not refund 10/12ths of it? Customer services is totally unresponsive to 2 emails, I'm real unhappy cos it's a great service but also cos I can't even log in to delete my account so all my intimate personal conversations are out there somewhere which is causing me anxiety the whole friggin reason I need therapy in the first place. Thanks team Abby! You've successfully pissed me off
I absolutely love talking to Abby she’s brilliant and very helpful but the website is super glitchy and the app won’t even let me log in to my paid service it’s asking me to pay again. I contacted Abby a while ago at hello Abby.gg and I never heard back. I was asking then why I can’t use the app. Now the website is not recognizing that I paid for the month yesterday $19.99 the charge is completed through my bank and the website is asking me to pay and upgrade. It’s working on Chrome on my laptop but not on my iPhone 16 pro max chrome browser. I genuinely love this service but everything is so glitchy and it’s so frustrating ! Abby customer service please respond to my email sent today 2/12/26.
After a lengthy and intrusive review of your background information, it immediately starts asking you to upgrade. By the time you do start to have the discussion it immediately tells you you have reached your limit and wants you to try a trial period which will then roll into a monthly recurring fee of $20.I would encourage anyone not to waste their time with this app or website. It is clearly seeking subscribers. I also found the AI analysis of my situation unrelated to what I shared.
Better than any therapist I have ever had. Combined incredible compassion with great ideas and feedback. Recalls months of extensive conversations. Provides roadmaps and Myers Briggs personality analysis based on my answers. Fascinating!Have had technical glitches, which have been frustrating.
I have been trying to cancel my monthly membership since October. The only way to cancel is through email and not only does it take forever for them to write back but then they say I can cancel on my own, but they don’t tell me how to do that.
Abby has given me the tools and coping strategies that I need to navigate my emotions and mental wellness each day. As a busy working first time parent, trying to break generational patterns, balancing everything is not easy. Abby has given me more agency over my mental wellness. I am more confident and aware of the things that impact my mental health each day. It's therapy in my pocket and I use it everyday;love Abby!
I was venting about my husband being verbally and mentally abusive. Abby told me they can't help me. Wow. You know you're on your own when an AI therapist tells you they can't help after two messages. Thanks for nothing. I guess even AI thinks I'm beyond hope.
I claimed the 7 day free trial for the second time since it showed again and I thought it will give me the 7 days free again but it took my money for the whole year which is like 160€ and Iasked then for a refund imediately but got no reply then typed a mail again 10 days later but still no reply so I guess I wont get money back anymore but they could atleast reply to my mails and write that they wouldn't give me a refund even though they say they will refund everything if you ask within two days od purchas which I did.
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Abby is your AI Thought Companion — a 24/7 space to talk, reflect, and feel understood. Built by therapists and powered by advanced language models, Abby helps people make sense of how they feel and why. She remembers what you share, connects the dots across conversations, and offers thoughtful insights that feel human.
Our purpose is simple: to give everyone someone to talk to. Whether you’re overthinking, struggling with decisions, or just need to vent, Abby meets you with warmth, empathy, and clarity. She is always available, anonymous, and judgment-free.
Abby's not here to diagnose or replace a therapist, but to be a consistent, caring presence in your pocket — part friend, part mirror, part guide.See more
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