Review Time
I had an amazing experience with the service! They were extremely professional and friendly throughout the entire process. They kept me informed at every step and completed the job on schedule. When I got my car back, it felt brand new! Thank you so much! I'm a very satisfied customer!
Once my car was collected, the service was excellent; they quickly informed me about the necessary repairs and approximate completion times. They returned it sooner than expected, and the staff were polite, professional, and easy to communicate with.
The service provided was incredibly disappointing—there were over 15 problems, including poor paint color matching and finish. The sealer was smeared on the paintwork, masking tape was left on the wheels and got wet, leaving glue residue. There were chunks missing from the rubber trim in the tailgate, and the interior was filthy, as if it hadn't been properly masked before sanding. I can feel lines where the paint wasn't blended well, and there was damage to the plastic on the rear light because it wasn't removed during sanding. The rear door and quarter were scuffed, and I had to drive to the main dealer multiple times, using my own fuel, only to receive it back empty. Seriously, do I need to elaborate further... and I had to wait 8 weeks for them to finish this so-called masterpiece!
The collection and delivery drivers were very helpful, and the repair was excellent. However, the car was returned missing the driver's side mirror, which fell off during transit! Now it needs to be replaced before I can drive safely in city traffic. I'm trying to resolve this issue myself.
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At ABL 1Touch we offer a comprehensive Insurance company vehicle body service for any car from cosmetic to large repairs. We have re-engineered the repair process to provide superb quality in everything we do and ensure your car can be repaired to its original standard
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