Review Time
I'm really happy with the table I ordered - and at the end of the day, that's what matters the most! I would buy from this company again, for sure.The only reason I've dropped a star is that the comms are a little slow; I have a feeling that they are busy and short-staffed. I can understand the long delivery times with goods being shipped from overseas. The good news is that they used a brilliant courier called SGK distribution, that offered me a choice of delivery day and 3hr slot, and the courier called when he was nearing the property. This is so much better than the stress of dealing with Evri (as you'll see from my other reviews!)Doesn't seem that I can attach a picture here, but the table really is spot on, and was super easy to assemble.
Promised delivery of the ordered item this week and have chased a number of times as it hasn't arrived.No one calls back with any information despite saying they will.Getting to the stage that I'd like my money back but I'm not sure if they are organised enough to do that.They only seem to be available 4 days a week on short hours so it's just hard work getting hold of anyone.I won't be ordering from them again.
It's been 23 days (12 working days) since I placed an order for Nkuku chairs, though on the website it stated they deliver within 10 working days. No tracking link, meaning they were not even sent to a delivery company.Poor communication (one response after several chasing) is very disappointing as well.
UPDATE: I have now received my order and altered rating accordingly. It took 4 weeks and poor communication, however, the item has arrived and I am very pleased. The quality of the chair and the price is excellent. This could be a very good company if customer service and communication was improved. This particular chair was a lot cheaper than the same sold in John Lewis. Original review: It’s been 4 weeks since I ordered the Narwana Leather Dining Chair. I have heard nothing and there is no tracking available. I have emailed for an update, but also no response. What a disappointment.
I placed an order and only afterwards was I told there would be a 2-3 week wait for delivery. I contacted them several times to cancel the order but they never responded. Having now finally received it, the item is faulty but again nobody will respond to let me know how I can return or replace
Have ordered two candlesticks two weeks ago and they have not arrived, taken payment .I have emailed and phoned with no reply, they don’t keep you informed of orders , all I’ve received is a invoice when first ordered. Will be asking for refund if I can get through to them!
Yes the are delays with delivery, yes there is no easy way of tracking your order BUT your item will arrive and you are going to love it. We’ve just had our display cabinet delivered and I must say it was worth waiting. And if you are being impatient you can always give Sam a call and she will check where your item is and when you can expect it.
I wanted to share some feedback on my recent order, placed on 14th June and delivered on 26th July.The furniture I ordered is beautiful, and I'm really pleased with the quality and price — it was more affordable than anywhere else I looked, which is ultimately why I chose your company. For me, that did make the slightly longer wait feel worthwhile.My only real complaint is the lack of communication during that six-week period. It would have made a big difference to receive a few updates, even just to confirm the order was progressing. I spoke to a lovely lady, a few times called Sam, who was very friendly and helpful, so I know there’s care behind the business — it just didn’t come through consistently in the experience.I’m sharing this in the spirit of helping, because I think a bit more proactive communication would go a long way in building trust and making the experience feel as high-quality as the product.Warm regards,
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Industrial Style Furniture, Vintage Style Furniture. Accessories for the Home offers you unique, quality items at affordable prices, delivered to your door.
