Review Time
The Denza sideboard ticked all the boxes on paper and it doesn't disappoint. Delivery took 3 weeks but we were aware that it could take between 2-4 weeks so we would happily purchase from this company again.
I strongly advise others to avoid this company. They currently have £585 of my money and have neither issued a refund nor responded to my messages.I waited five weeks for a mirror to be delivered, only for it to arrive broken. It was agreed that I would receive a refund, yet more than a week has passed and no refund has been issued. My follow-up emails are now being ignored.I also ordered two side tables 6 weeks ago and have received no communication whatsoever regarding this order, despite chasing several times. Given the complete lack of updates, I have requested a refund for these items as well, but again, I have had no response.The lack of communication and failure to resolve issues has been extremely disappointing. I would not recommend purchasing from this company.
2nd review - item was ordered to pre-Christmas delivery and there was no response to our requests for update until Jan. Company finally responded after my first (1 star) review and apologized for delay and offered an additional discount. No response to my emails since then on level of discount. We no longer want the item at the originally paid price but getting no traction at all from the company. I’m fearing the item will just show up one day at our doorstep and we’ll have to deal with the return! Shockingly poor communication and service.
I experienced similar issues to others who have written reviews in terms of delivery being delayed and communication about this not being great. However, whenever I phoned they always answered the phone straight away and were pleasant to deal with. Our counter stools have now been delivered and they are beautiful and very high quality. Worth the wait.
I ordered chairs from this company on 4 January and I still have not received my order.Despite contacting customer service multiple times, I am repeatedly told that delivery will be “next week,” yet no confirmed delivery date is ever provided. I called again yesterday and received the same response.The lack of clear communication and ongoing delay has been extremely frustrating. If the chairs are not delivered imminently, I will be cancelling the order and requesting a full refund.Very disappointing experience so far.
This company is a scam, ordered an item online, received order confirmation, followed by an email to say the item was out of stock so delivery would be delayed. As this was for a gift it is no good to me now. I have contacted the company twice by email both were ignored. I have reported it to my bank and they have refunded me the money while they investigate the claim, I strongly urge others to do the same as it’s completely unacceptable.
I ordered two chairs on the 5th Jan’26. Had order confirmed but no further communication regarding delivery by the 25th Jan. I became worried and came across the trustpilot reviews where others seemed to experience similar issues. I contacted the company and requested a refund. They replied and suggested I wait as my order was due to be delivered by the end of the week. However due to other people’s experience I declined and requested a refund. Despite receiving an email that the refund had been approved - over two weeks have passed I’m yet to receive any money back. Have had to raise a dispute with my credit card company. I feel this company is a scam or at best barely operational. Avoid
Extremely poor communication and lies! I chased for expected delivery date, and was initially told 'by the end of the week'. Later that week I chased again and was told it would be this week... the following week I was told it would be dispatched Monday on a next day service. It is now Wednesday and Parcel force tracking says they still haven't received the item! AWFUL service.
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Industrial Style Furniture, Vintage Style Furniture. Accessories for the Home offers you unique, quality items at affordable prices, delivered to your door.
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